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Awards and Recognition

About Quality

At Memorial Hermann, we believe that the more information you have about the care we provide, the more prepared you are to choose with confidence. Because we are committed to delivering the best possible clinical care to our patients, we benchmark and measure our performance against other hospitals across the country. We rigorously measure quality and patient safety in our drive to deliver exceptional patient outcomes.

Memorial Hermann has been recognized as a national and regional leader in quality care. We have taken major steps to build a system of care that ensures timely, accurate, safe and effective treatments, and strives to create a high-reliability culture that fosters and supports patient safety as a core value.

National Recognition

Our relentless focus on continuous improvement has lead to other awards and recognition. We'd like to share some of those with you now.

Memorial Hermann Wins National Health IT Award

Memorial Hermann’s efforts to establish a high-reliability culture have attracted national attention, earning the System a 2017 HIMSS Enterprise Davies Award for its exemplary use of health information technology (IT) systems to make patient care safer. The System was one of only 19 health systems in the nation to achieve the coveted award.

U.S. News & World Report: America's Best Hospitals

U.S. News & World Report for 2017-2018 ranks TIRR Memorial Hermann as the best rehabilitation hospital in Texas and No. 2 in the United States. This is the 28th consecutive year TIRR Memorial Hermann has been ranked in the top 10 nationally.

Memorial Hermann-Texas Medical Center was also listed in the U.S. News rankings in the specialty areas of Cardiology & Heart Surgery and Neurology & Neurosurgery. Children’s Memorial Hermann Hospital was nationally ranked in Neurology and Neurosurgery.

The rankings are freely available at USNews.com.

Recognized Nationally for Adoption of Electronic Clinical Quality Measures

The Joint Commission recognized Memorial Hermann Health System as a 2017 Pioneers in Quality™ Expert Contributor for the System’s contributions to adopting electronic clinical quality measures (eCQM) toward quality improvement. Of more than 3,200 Joint Commission-accredited hospitals that reported 2016 data, only 480 have been named 2017 Pioneers in Quality™ hospitals. It recognizes eCQM data reporting and other contributions that advance eCQM adoption in health care.

Memorial Hermann Memorial City Medical Center Named One of Nation’s 100 Top Hospitals

For the seventh time, Memorial Hermann Memorial City Medical Center has been named one of the nation’s top 100 hospitals by IBM Watson Health. Formerly known as the Truven Health Analytics 100 Top Hospitals, the study spotlights the best-performing hospitals based on a scorecard of publicly available clinical, operational and patient satisfaction metrics and data.

Multiple Memorial Hermann Hospitals Receive Gold Seal for Chest Pain Accreditation

Memorial Hermann Southeast Hospital, Memorial Hermann Greater Heights Hospital, Memorial Hermann Southwest Hospital and Memorial Hermann The Woodlands Medical Center all have received Chest Pain Center accreditation from The Joint Commission (TJC). An independent, not-for-profit organization, TJC accredits and certifies nearly 21,000 healthcare organizations and programs in the United States. Healthcare organizations that have received this accreditation have demonstrated a high level of expertise in dealing with patients with heart attack symptoms.

One of the Nation’s Most Wired Health Systems for 13 Consecutive Years

Memorial Hermann Health System once again earned a spot on the list of the country’s “Most Wired” health systems, achieving the recognition for the 13th consecutive year based on a survey of hospitals across the nation. The list, compiled from a survey conducted by Health & Hospitals Network (H&HN) in partnership with the American Hospital Association, annually recognizes hospitals and other healthcare facilities that are successfully using technology to improve patient care, better manage population health and become more efficient. The review of hundreds of hospitals serves as an industry benchmark to measure the use and adoption of information technology (IT) across the health sector.

Memorial Hermann Named Among Houston’s Best Places to Work

Memorial Hermann has once again been named one of the city’s Best Places to Work in the Houston Business Journal’s annual workplace survey for the 13th consecutive year, placing No. 4 among Houston’s largest employers. The Best Places to Work program honors remarkable organizations in the Greater Houston area. Winners are determined by employee responses to an online survey with questions focused on categories designed to measure employee engagement and other workplace factors. Quantum Workplace, Inc., an independent firm, conducted the survey and tabulated the results.

Houston Chronicle - Top Work Places 2017 Award

Memorial Hermann Designated Once Again as Top Workplace by the Houston Chronicle

For the eighth consecutive year, Memorial Hermann was recognized as a Top Workplace in Houston, as reported by the Houston Chronicle. Memorial Hermann ranked No. 19 among Large Companies and is the highest ranking healthcare provider in the category. The annual rankings recognize the top 150 workplaces in the Houston area based on employee surveys.

UHC Quality Leadership Award

UHC Quality Leadership Award

Memorial Hermann-Texas Medical Center, is one of only 13 academic medical centers in the country to receive the Bernard A. Birnbaum, MD, Quality Leadership Award by the University Health System Consortium (UHC). The award is given to member institutions that demonstrate superior performance as measured by the UHC Quality and Accountability Study. This is the hospital’s second time to receive this prestigious award.

Houston’s First Hospital to Win the Malcolm Baldrige National Quality Award

Memorial Hermann Sugar Land Hospital was named a recipient of the 2016 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence. U.S. Commerce Secretary Penny Pritzker made the announcement recognizing Memorial Hermann Sugar Land for its outstanding commitment to sustainable excellence through innovation, improvement and visionary leadership. Since the healthcare category was introduced in 1999, only 21 healthcare organizations nationwide have been awarded the Malcolm Baldrige National Quality Award. Memorial Hermann Sugar Land becomes the first Houston area hospital and the third in Texas to win the prestigious award. Read More »

Truven 50 Top Cardiovascular Hospitals

Memorial Hermann Among Nation’s 50 Top Cardiovascular Hospitals

Memorial Hermann Greater Heights Hospital, Memorial Hermann Southeast Hospital, Memorial Hermann Southwest Hospital and Memorial Hermann The Woodlands Hospital were named collectively among the nation’s 50 Top Cardiovascular Hospitals by Truven Health Analytics for 2016 for the seventh time. The Truven Health 50 Top Cardiovascular Hospitals study measures eight key performance areas: risk-adjusted mortality, risk-adjusted complications, core measures (a group of measures that assess process of care), percentage of coronary bypass patients with internal mammary artery use, 30-day mortality rates, 30-day readmission rates, severity-adjusted average length of stay, and wage- and severity-adjusted average cost. To make the list, Truven Health researchers analyzed 2013 and 2014 Medicare Provider Analysis and Review (MEDPAR) data, 2014 Medicare cost reports, and 2015 Centers for Medicare & Medicaid Services (CMS) Hospital Compare data. More information on this study is available at www.100tophospitals.com.

Press Ganey Guardian of Excellence Awards

Six Memorial Hermann facilities were named 2015 Guardian of Excellence Award winners by Press Ganey Associates, Inc. The award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience, employee engagement, physician engagement or clinical quality.

  • Memorial Hermann Convenient Care Center in Pearland for its ER
  • Memorial Hermann Prevention and Recovery Center (PaRC)
  • Memorial Hermann Southeast Hospital
  • Memorial Hermann The Woodlands Hospital
  • Memorial Hermann The Woodlands Free-Standing ER
  • University Place
Award NAATP

Pain Recovery Program Receives Quality Improvement Award

Memorial Hermann Prevention and Recovery Center received the James W. West, M.D., Quality Improvement Award in recognition of its Pain Recovery Program in 2015. This is the second time the Prevention and Recovery Center has achieved the prestigious recognition from the National Association of Addiction Treatment Providers (NAATP).

Award American College of Surgeons

Four Memorial Hermann Hospitals Recognized by American College of Surgeons

The American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP®) recognized Memorial Hermann Katy Hospital, Memorial Hermann Southeast Hospital, Memorial Hermann Sugar Land Hospital and Memorial Hermann The Woodlands Hospital, for achieving meritorious outcomes for surgical patient care.

The ACS NSQIP recognition program commends a select group of hospitals for achieving meritorious outcome performances related to surgical patient management in eight clinical areas: mortality, unplanned intubation, ventilator > 48 hours, renal failure, cardiac incidents (cardiac arrest and myocardial infarction); respiratory (pneumonia); SSI (surgical site infections-superficial and deep incisional and organ-space SSIs); or urinary tract infection.

AMA Mission Line Award

Magnet Nursing Recognition

The American Nurses Credentialing Center (ANCC) has granted Magnet® recognition for excellence in nursing to five campuses: Memorial Hermann Greater Heights, Memorial Hermann Memorial City Medical Center, Memorial Hermann Southwest, Memorial Hermann The Woodlands Medical Center and Memorial Hermann-Texas Medical Center.

Recognition for High Quality Stroke Care

Eight Memorial Hermann hospitals received elite recognition from the American Heart Association (AHA)/American Stroke Association (ASA) for their commitment to provide high-quality stroke care. Each of the hospitals received an AHA/ASA Get With The Guidelines® award recognizing their dedication to providing the most appropriate treatment for stroke patients according to nationally recognized guidelines based on the latest scientific evidence.

Four of the Memorial Hermann hospitals recognized by AHA/ASA received the highest honor bestowed by the organizations, the Get With The Guidelines®-Stroke Gold Plus-Target: Stroke Honor Roll Elite Plus award, which recognizes their adherence to all seven of the stroke achievement measures established by the AHA/ASA for two or more consecutive years. These quality measures are designed to help expedite recovery and lessen the risk for death and disability for stroke patients. The hospitals recognized with this award include Memorial Hermann Greater Heights Hospital, Memorial Hermann Memorial City Medical Center, Memorial Hermann Southwest Hospital and Memorial Hermann-Texas Medical Center.

In addition, AHA/ASA recognized four other hospitals for high quality stroke performance, including Memorial Hermann Katy Hospital and Memorial Hermann Southeast Hospital, which both received the Gold Plus-Target: Stroke Honor Roll Elite; Memorial Hermann The Woodlands Medical Center, which received the Gold Plus-Target: Stroke Honor Roll; and Memorial Hermann Pearland Hospital, which received the Silver Plus.

Memorial Hermann Sugar Land Hospital Awarded Advanced Certification for Primary Stroke Centers

Memorial Hermann Sugar Land Hospital earned The Joint Commission’s Gold Seal of Approval and the American Heart Association/American Stroke Association’s Heart-Check mark for Advanced Certification for Primary Stroke Centers in 2018. The hospital earned this distinction after the Joint Commission conducted an on-site review. Joint Commission experts evaluated compliance with stroke-related standards and requirements, including program management, the delivery of clinical care and performance improvement.

Memorial Hermann Sugar Land Hospital Receives Accreditation for Bariatric Surgery Program

In 2018, Memorial Hermann Sugar Land Hospital received designation as a Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) Center by the American College of Surgeons (ACS). Memorial Hermann Sugar Land affiliated surgeons perform more than 400 laparoscopic bariatric procedures each year, including gastric banding (lap band), gastric sleeve, gastric bypass and duodenal switch, and even the most difficult bariatric surgery revisions and reversals. ACS designates MBSAQIP Centers as metabolic and bariatric surgery programs with a demonstrated track record of favorable outcomes for weight loss surgery.

CoC

Memorial Hermann Cancer Centers

We know you have choices when it comes to cancer treatment. As leading providers of cancer treatment in Houston, Memorial Hermann Cancer Centers are committed to cancer treatment, prevention, and research. Our broad geographical coverage makes cancer treatment extremely accessible and convenient to where patients live or work.

All eight Memorial Hermann Cancer Centers are approved by the American College of Surgeons Commission on Cancer (ACoS CoC). Only 25 percent of hospitals across the country have received this special recognition. This approval means our Centers meet national standards that have been established to ensure cancer patients receive the best care. Commission approval is given only after a thorough on-site evaluation process and performance review. To maintain approval, our Centers undergo an on-site review every three years.

NAPBC

Memorial Hermann Greater Heights Breast Care Center

The Breast Care Center at Memorial Hermann Greater Heights is accredited by the American College of Surgeons’ National Accreditation Program for Breast Centers (NAPBC). NAPBC accreditation is granted only to those centers that have voluntarily committed to provide the best in breast cancer diagnosis and treatment and is able to comply with established NAPBC standards. Each center must undergo a rigorous evaluation and review of its performance and compliance with the NAPBC standards. To maintain accreditation, centers must undergo an on-site review every three (3) years.

State Recognition

Award SETRAC

Southeast Texas Regional Advisory Council Awards

SETRAC is the agency responsible for coordinating trauma providers in a nine-county area of Southeast Texas. In its inaugural awards ceremony in 2016, Southeast Texas Regional Advisory Council (SETRAC) honored hospitals and first responders who have exhibited outstanding performance in areas such as trauma care, stroke care, cardiac care, multi-agency teamwork, disaster preparedness and public education.

Memorial Hermann received awards in four categories:

  • Cardiac Award (less than 250 beds): Memorial Hermann Greater Heights Hospital
  • Cardiac Award (more than 250 beds): Memorial Hermann Southwest Hospital
  • Pediatric System of Care Award: Children’s Memorial Hermann Hospital
  • EMS/Air Medical Partner of the Year: Life Flight

In 2017, Memorial Hermann Memorial City Medical Center was named the Stroke System of Care Award recipient for providing outstanding stroke care that has resulted in countless numbers of saved lives. The hospital’s stroke program earned SETRAC’s Stroke System of Care Award for hospitals with more than 250 beds, an honor given as part of the organization’s biennial recognition of regional healthcare providers who demonstrate high levels of performance.

texas health care award

Texas Award for Performance Excellence

The Quality Texas Foundation has awarded three hospitals the Texas Award for Performance Excellence (TAPE) in recognition of their strong commitment to quality and high performance. Memorial Hermann Sugar Land Hospital received the distinction in 2015, Memorial Hermann Katy Hospital was recognized in 2017 and Memorial Hermann Memorial City Medical Center earned the award in 2018. The Quality Texas Foundation was chartered to recognize the best organizations in Texas. The group uses an extensive evaluation process that includes hundreds of hours of onsite visits to evaluate and score applicants in several criteria.

Air Medical Service of the Year

In 2014, Memorial Hermann Life Flight was honored as Air Medical Service of the Year by the Texas Department of State Health Services for demonstrating the highest standards in patient care and leading the way in innovation and commitment to patient care. This marked the third time Life Flight achieved the recognition, winning previously in 2001 and 2004.

View Past Awards & Recognition