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Awards and Recognition

About Quality

At Memorial Hermann, we believe that the more information you have about the care we provide, the more prepared you are to choose with confidence. Because we are committed to delivering the best possible clinical care to our patients, we benchmark and measure our performance against other hospitals across the country. We rigorously measure quality and patient safety in our drive to deliver exceptional patient outcomes.

Memorial Hermann has been recognized as a national and regional leader in quality care. We have taken major steps to build a system of care that ensures timely, accurate, safe and effective treatments. Our 21,000 employees and our 5,500 affiliated medical staff physicians strive to create a high-reliability culture that fosters and supports patient safety as a core value.

National Recognition

National Quality Award

National Quality Healthcare Award

In 2009, we received the National Quality Healthcare Award from the National Quality Forum (NQF). The NQF is a unique, multi-stakeholder organization that is dedicated to improving the quality of American healthcare by setting national priorities and goals for performance improvement.

National Quality Forum

National Health System Patient Safety Leadership Award

Memorial Hermann received the National Health System Patient Safety Leadership Award. Based on quantitative safety results, this award recognizes health systems that place the highest value on patient safety. Our relentless focus on continuous improvement continues to lead to other awards and recognition. We'd like to share some of those with you now.

eisenberg patient safety award

Eisenberg Patient Safety Award

Memorial Hermann was awarded the 2012 Eisenberg Patient Safety Award. Presented by the National Quality Forum (NQF) and The Joint Commission, the award recognizes us as a leader in delivering safe, effective healthcare with a patient-centered focus. Memorial Hermann is the first health system in Texas to earn this distinction. We salute our employees and affiliated physicians who have made this achievement possible through their attention to high-reliability behaviors, evidence-based care and harm prevention. We are proud of the effect our patient safety and quality successes are having on raising the standard of care across our system and across the nation.

US News Badge 2016-17

U.S. News & World Report: America's Best Hospitals

U.S. News & World Report for 2016-2017 ranks TIRR Memorial Hermann as the best rehabilitation hospital in Texas and No. 2 in the United States. This is the 27th consecutive year TIRR Memorial Hermann has been ranked in the top 10 nationally.

Memorial Hermann-Texas Medical Center was also listed in the U.S. News rankings in the specialty areas of Gynecology, Nephrology and Urology. Children’s Memorial Hermann Hospital was nationally ranked in Diabetes and Endocrinology (No.30), Nephrology (No.32), and Neurology and Neurosurgery (No.48).

Several other Memorial Hermann hospitals were recognized as among the best in Houston and considered “high-performing” in certain specialties, including:

The rankings are freely available at and will appear in the U.S. News “Best Hospitals 2016-2017” guidebook, available in August.

UHC Quality Leadership Award

UHC Quality Leadership Award

Memorial Hermann-Texas Medical Center, is one of only 13 academic medical centers in the country to receive the Bernard A. Birnbaum, MD, Quality Leadership Award by the University Health System Consortium (UHC). The award is given to member institutions that demonstrate superior performance as measured by the UHC Quality and Accountability Study. This is the hospital’s second time to receive this prestigious award.

Malcolm Baldrige National Quality Award Finalist

Memorial Hermann Sugar Land Hospital was named a finalist for the 2015 Malcolm Baldrige National Quality Award, the nation’s highest honor for performance excellence given by the President. The Baldrige Excellence Framework is used by businesses, healthcare providers, schools, government agencies and other non-profit organizations to improve and excel in their industries. As a high-performing organization, Sugar Land was also recognized by the Baldrige judges for its best practices in the strategy category and was the only applicant recognized for its best practices in 2015.

Truven 50 Top Cardiovascular Hospitals

Memorial Hermann Among Nation’s 50 Top Cardiovascular Hospitals

Memorial Hermann Greater Heights Hospital, Memorial Hermann Southeast Hospital, Memorial Hermann Southwest Hospital and Memorial Hermann The Woodlands Hospital were named collectively among the nation’s 50 Top Cardiovascular Hospitals by Truven Health Analytics for 2016 for the seventh time. The Truven Health 50 Top Cardiovascular Hospitals study measures eight key performance areas: risk-adjusted mortality, risk-adjusted complications, core measures (a group of measures that assess process of care), percentage of coronary bypass patients with internal mammary artery use, 30-day mortality rates, 30-day readmission rates, severity-adjusted average length of stay, and wage- and severity-adjusted average cost. To make the list, Truven Health researchers analyzed 2013 and 2014 Medicare Provider Analysis and Review (MEDPAR) data, 2014 Medicare cost reports, and 2015 Centers for Medicare & Medicaid Services (CMS) Hospital Compare data. More information on this study is available at

Press Ganey Guardian of Excellence Awards

Six Memorial Hermann facilities were named 2015 Guardian of Excellence Award winners by Press Ganey Associates, Inc. The award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience, employee engagement, physician engagement or clinical quality.

  • Memorial Hermann Convenient Care Center in Pearland for its ER
  • Memorial Hermann Prevention and Recovery Center (PaRC)
  • Memorial Hermann Southeast Hospital
  • Memorial Hermann The Woodlands Hospital
  • Memorial Hermann The Woodlands Free-Standing ER
  • University Place

Pain Recovery Program Receives Quality Improvement Award

Memorial Hermann Prevention and Recovery Center received the James W. West, M.D., Quality Improvement Award in recognition of its Pain Recovery Program in 2015. This is the second time the Prevention and Recovery Center has achieved the prestigious recognition from the National Association of Addiction Treatment Providers (NAATP).

15 Top Health Systems study by Truven Health (formerly Thomson Reuters)

Memorial Hermann Named One of the Nation's Top 5 Large Health Systems

Memorial Hermann was named one of the Top 5 Large Health Systems in the nation in 2012 and 2013 according to the 15 Top Health Systems study by Truven Health (formerly Thomson Reuters), a leading provider of information and solutions to improve the cost and quality of health care. Memorial Hermann was the only hospital system in Houston and one of only two in Texas named among the nation’s top 15 health systems. The prominent award is based on criteria such as clinical outcomes, patient safety, patient satisfaction and operational efficiency.

Award American College of Surgeons

Three Memorial Hermann Hospitals Recognized by American College of Surgeons

The American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP®) recognized Memorial Hermann Katy Hospital, Memorial Hermann Northeast Hospital and Memorial Hermann The Woodlands Hospital, for achieving meritorious outcomes for surgical patient care.

The ACS NSQIP recognition program commends a select group of hospitals for achieving meritorious outcome performances related to surgical patient management in eight clinical areas: mortality, unplanned intubation, ventilator > 48 hours, renal failure, cardiac incidents (cardiac arrest and myocardial infarction); respiratory (pneumonia); SSI (surgical site infections-superficial and deep incisional and organ-space SSIs); or urinary tract infection.

Society of Thoracic Surgeons CABG Three Star Award

Memorial Hermann Heart & Vascular Institute - Southwest and Memorial Hermann Heart & Vascular Institute- Memorial City earned a Three-Star Rating from The Society of Thoracic Surgeons (STS) for quality related to coronary artery bypass grafting (CABG). In 2013, only 10 percent of the 1,041 participating hospitals across the country achieved a Three-Star Rating, the highest category of quality under the STS quality rating system. The STS composite quality rating is based on a combination of 11 National Quality Forum-endorsed CABG processes and outcomes measures. These measures rate the performance of heart surgery programs in four areas: Avoidance of Operative Mortality; Avoidance of Major Morbidity; High Quality Intra-Operative Care; and Appropriate Perioperative Medication Usage.

AMA Mission Line Award

Magnet Nursing Recognition

The American Nurses Credentialing Center (ANCC) has granted Magnet® recognition for excellence in nursing to Memorial Hermann Memorial City Medical Center and Memorial Hermann The Woodlands Hospital for the second time. Memorial Hermann-Texas Medical Center has also been granted Magnet recognition. Only 419 hospitals have achieved this honor.

AMA Mission Line Award

American Heart Association Presents Mission: Lifeline Quality Awards

The American Heart Association has awarded its Mission: Lifeline® Quality Awards to these Memorial Hermann Hospitals: Memorial Hermann-Texas Medical Center (Gold), Memorial Hermann The Woodlands (Gold Plus) and Memorial Hermann Northeast Hospital (Bronze). The Receiving Awards are given to hospitals for implementing specific quality improvement measures outlined by the American Heart Association for the treatment of patients who suffer severe heart attacks.

Award Mission Line

American Heart Association Grants Stroke Center Certification to Seven Memorial Hermann Hospitals

Award AHA Heart Attach Receiving Center

Memorial Hermann Katy Hospital, Memorial Hermann Memorial City Medical Center, Memorial Hermann Northeast Hospital, Memorial Hermann Southeast Hospital, Memorial Hermann Southwest Hospital and Memorial Hermann The Woodlands Hospital received Primary Stroke Center Certification. Memorial Hermann-Texas Medical Center received Comprehensive Stroke Center Certification and was certified as a STEMI (Heart Attack) Receiving Center.

Award Foster McGaw

Foster G. McGaw Finalist for Excellence in Community Service

Memorial Hermann was named a finalist of the 2013 Foster G. McGaw Prize for Excellence in Community Service, one of the most esteemed community service honors in health care. The Foster G. McGaw Prize is sponsored by The Baxter International Foundation and the American Hospital Association (AHA) and Health Research & Educational Trust. Memorial Hermann was recognized for its innovative community health initiatives, including Health Centers for Schools, Mobile Dental Clinic, ER Navigation, Psych Response Team and Interfaith Community Clinic.


Memorial Hermann Cancer Centers

We know you have choices when it comes to cancer treatment. As leading providers of cancer treatment in Houston, Memorial Hermann Cancer Centers are committed to cancer treatment, prevention, and research. Our broad geographical coverage makes cancer treatment extremely accessible and convenient to where patients live or work.

All eight Memorial Hermann Cancer Centers are approved by the American College of Surgeons Commission on Cancer (ACoS CoC). Only 25 percent of hospitals across the country have received this special recognition. This approval means our Centers meet national standards that have been established to ensure cancer patients receive the best care. Commission approval is given only after a thorough on-site evaluation process and performance review. To maintain approval, our Centers undergo an on-site review every three years.


Memorial Hermann Greater Heights Breast Care Center

The Breast Care Center at Memorial Hermann Greater Heights is accredited by the American College of Surgeons’ National Accreditation Program for Breast Centers (NAPBC). NAPBC accreditation is granted only to those centers that have voluntarily committed to provide the best in breast cancer diagnosis and treatment and is able to comply with established NAPBC standards. Each center must undergo a rigorous evaluation and review of its performance and compliance with the NAPBC standards. To maintain accreditation, centers must undergo an on-site review every three (3) years.

State Recognition


Southeast Texas Regional Advisory Council Awards Hospitals and Life Flight®

SETRAC is the agency responsible for coordinating trauma providers in a nine-county area of Southeast Texas. In its inaugural awards ceremony in 2016, Southeast Texas Regional Advisory Council (SETRAC) honored hospitals and first responders who have exhibited outstanding performance in areas such as trauma care, stroke care, cardiac care, multi-agency teamwork, disaster preparedness and public education.

Memorial Hermann received awards in four categories:

  • Cardiac Award (less than 250 beds): Memorial Hermann Greater Heights Hospital
  • Cardiac Award (more than 250 beds): Memorial Hermann Southwest Hospital
  • Pediatric System of Care Award: Children’s Memorial Hermann Hospital
  • EMS/Air Medical Partner of the Year: Life Flight
texas health care award

Texas Award for Performance Excellence

The Quality Texas Foundation has awarded Memorial Hermann Sugar Land Hospital the Texas Award for Performance Excellence (TAPE). Memorial Hermann Sugar Land is the first in Houston and one of only three organizations in the state to be given this prestigious award recognizing strong dedication to quality and high performance. This distinction takes Memorial Hermann Sugar Land one step closer to achieving the Malcolm Baldrige National Quality Award. The Baldrige Excellence Framework is used by businesses, health care providers, schools, government agencies and other non-profit organizations to improve and excel in their industries. The Quality Texas Foundation was chartered to recognize the best organizations in Texas. The group uses an extensive evaluation process that includes hundreds of hours of onsite visits to evaluate and score applicants in several criteria.

Air Medical Service of the Year

For the third time, Memorial Hermann Life Flight has been honored as Air Medical Service of the Year by the Texas Department of State Health Services for demonstrating the highest standards in patient care and leading the way in innovation and commitment to patient care.

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