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Letter From Our Chief Quality Officer

Dr. Shippy M.D.

Angela A. Shippy, MD
Senior Vice President &
Chief Quality Officer

At Memorial Hermann, each of our hospitals, clinics, outpatient and residential facilities are committed to providing the highest quality and safest care possible for our patients.

Memorial Hermann has been recognized as a national and regional leader in quality care with the best possible outcomes.  We have taken major steps to build a system of care that ensures timely, accurate, safe and effective treatments. We have launched initiatives to eliminate known healthcare hazards, including hospital-acquired infections, falls and pressure ulcers.  We’re not stopping there.

At Memorial Hermann, our 20,000 employees and our 5,500 affiliated medical staff physicians share a commitment to develop a high-reliability culture that fosters and supports patient safety as a core value. We are working continuously to improve upon the quality and safety of the care we deliver. We are finding the critical interventions that protect our patients from harm and reduce the incidence of hospital acquired infections. We’re also catching and preventing critical omissions and errors before they can do harm.

Teamwork and accountability are essential components of safe practice. At Memorial Hermann, we provide our employees and medical staff with specialized training and tools designed to help keep our patients safer.  Additionally, the care we provide is supported by the latest, evidence-based research, the most current medical knowledge and advanced state-of-the-art technology utilized by our highly skilled and experienced staff.

For questions about Memorial Hermann’s commitment to quality patient care, please e-mail

If you are a member of the media, you may contact Memorial Hermann Media Relations.

About System Chief Quality Officer Angela A. Shippy, MD

Dr. Shippy works to advance Memorial Hermann’s uncompromising commitment to high reliability while providing patients with the best possible outcomes.  Prior to Memorial Hermann, Dr. Shippy served as HCA’s Gulf Coast Division Chief Medical Officer, where she was the primary liaison between the physician and administrative teams at the Division’s ten hospitals. Her guidance on quality initiatives, clinical effectiveness, technology integration, talent acquisition, and capital improvements strengthened the position of each healthcare facility in its respective community and improved efficiencies across the Division. Before HCA, Dr. Shippy served as Vice President of Medical Affairs at St. Luke’s Episcopal Hospital in The Texas Medical Center where she practiced as a Hospitalist and Associate Chair of the Hospitalist Section.