According to Becker's, this list recognizes chief digital officers responsible with overseeing technology integration, improving the patient journey and increasing care access through digital initiatives across a specific hospital or health care system.
"Eric Smith is a greatly respected leader and visionary within Memorial Hermann’s system walls and throughout the larger digital health care space. His nuanced approach to integrating emerging technologies into Memorial Hermann’s ongoing initiatives to improve the patient experience and increase access to preventative care solutions demonstrates his keen understanding of the vast number of new opportunities available to health care systems today and the onus of health care systems and providers to offer them responsibly,” said Dr. David Callender, president and CEO of Memorial Hermann Health System. "His efforts have improved the overall care experience for patients, making it easier and more convenient to manage their own health."
Smith's strategic initiatives include the deployment of a consumer scheduling engine and a digital forms solution for patients. He also established a patient and physician relationship platform, enhancing care coordination through unified messaging and a voice bot. Smith serves as one of the System’s essential architects guiding Memorial Hermann’s transition to Epic electronic health records, effective 2024.
See the full list of Becker's 2024 Chief Digital Officers to Know.