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Emergency Information

Rebuilding After Harvey: Resources for Employees

We are here for you. Throughout the storm, our employees displayed a remarkable spirit of courage and resolve, despite their own personal challenges. It is part of our culture to show compassion, and in recent days, we have seen countless examples of our employees exemplifying this virtue time and time again. Memorial Hermann is beyond proud of the work that’s been accomplished in the face of the worst natural disaster to strike our region in its history. We are a family, and families take care of one another. We are so grateful to have such a dedicated and compassionate team, and while we still have much work ahead of us, we will get through these difficult times and start the process of healing and rebuilding together.

Financial Resources

Employee Relief Fund

Memorial Hermann Harvey Relief Fund for employees is a philanthropic resource dedicated to supporting employees who were most severely affected by the storm. To apply for financial assistance, contact the Employee Assistance Program (EAP) at 866-994-6507. The application process will include a scheduled interview regarding your losses, completion of the Partners in Caring Employee Flood Relief Application (must be on Memorial Hermann network to access application) and documentation of your damages. EAP consultants are available to help 24 hours a day, seven days a week.

Payroll Advances

As recovery efforts begin, those who were impacted by the storm in varying ways may require temporary financial assistance to help rebuild. As such, we will be offering payroll advances of up to $2,000 per employee, which can be paid back by the end of the calendar year. To apply, complete the Payroll Advance Form.

Access to 403(b) and 401(k)

For those in need of financial assistance, loans and/or hardship withdrawals may be available from your 403(b) or 401(k) account with Fidelity. To get additional information, call Fidelity at 1 (800) 343-0860 or click here.

Employee Assistance

Employees Helping Employees

Many of you have reached out asking what you can do to help support your colleagues in need. As such, a Harvey Relief Community has been established on MH Connections that allows employees to connect directly with each other and offer individualized assistance, such as ridesharing, lodging, or help with childcare arrangements. You can access this community by clicking here (must be on Memorial Hermann network to access the community). This resource is a wonderful way to offer direct assistance to a coworker in need.

Counseling Services

Each of us has been affected in some way by this devastating storm, and the emotional toll of the destruction can be severe. Through our Employee Assistance Program, we have licensed counselors who are available via phone to help you cope with any grief or anxiety you may be feeling. Contact the Employee Assistance Program at (866) 994-6507 or visit Visit the Employee Resources page (must be on Memorial Hermann network to access the community) for username and password information.


Several lodging options are available to Memorial Hermann employees. Please visit the Employee Resources page on OneSource (must be on Memorial Hermann network to access the community) for more details.

HAR (Houston Association of Realtors) is providing resources for temporary housing throughout the Texas Gulf Coast.

Residents throughout the Greater Houston area are offering their homes or rooms in their homes through AirBnB to people impacted by Hurricane Harvey. Visit this link to access available lodging.

Additional reduced rate housing options are also available to Memorial Hermann employees.


Discounts for vehicle rentals and new vehicle purchases at dealerships throughout the Greater Houston area are available for Memorial Hermann employees. Visit the Employee Resources page on OneSource (must be on Memorial Hermann network to access the community) for details.


The Houston Furniture Bank will give three pieces of donated furniture (mostly bedding) to the first 70 families in line each day at their Mosley location. A truck, valid ID, and FEMA certificate are needed to receive donated furniture. A Houston Furniture Bank application must be completed at the Mosley location. For more information, visit Distribution will continue only while supplies last.

Houston Furniture Bank
8220 Mosley Rd.
Houston, TX 77075
(713) 842-9771

Child and Elder Care

Child and Elder Care Assistance

Bright Horizons Back-Up Care Advantage Program with My CareAssist is available for employees who need assistance with child and elder care. Once registered, Bright Horizons will help you find the care you need through a local child care center or in-home care. To make a reservation, contact the Bright Horizons Back-Up Care Advantage Program at (877) 242-2737 or visit Please visit the Employee Resources page on OneSource (must be on Memorial Hermann network to access the community) for username and password information.

Long-term Child Care

If you are in need of finding long-term child care, two resources are available:

  • The Employee Assistance Program is available to assist you in finding child care. To access the EAP, call (866) 994-6507 or click here.
  • Sittercity, is the largest database of its kind to find caregivers. Your Memorial Hermann benefit gives you free access, free background checks and targeted search functions. (You are responsible for the cost of care.) For additional information, visit the Sittercity website and select the "Additional Family Support" tab.

Discounts/Purchasing Assistance

The Employee Discount Spot is available to provide you discounts on hotel rentals, car purchases, rentals, and/or repairs, and household goods. Visit the Employee Discount Spot website.

Purchasing Power is available to full-time and part-time employees who have worked for Memorial Hermann for the past 9 months and earn at least $16,000 per year. This program allows you to purchase computers, appliances and much more that are shipped directly to your home. Payments are made through payroll deductions and are set up over a period of up to 12 months. Spending limits are based on your eligibility and you can pay off your balance at any time without penalty. Purchasing Power even provides technical support if you have problems with your products.

The Purchasing Power Program allows you to make purchases anytime throughout the plan year. For more information or to place an order, contact Beneplace at 1 (800) 683-2886. You can also access Purchasing Power through the Employee Discount Spot.

Medical Assistance

If you have an emergency, please call 911.

Prescription Drugs (for Memorial Hermann Health Plan members)

If you are enrolled in either the Memorial Hermann Care or the Catastrophic Medical Plans and are having difficulties getting a prescription filled due to the flooding and damage caused by Hurricane Harvey, please call OptumRx at (877) 633-4461 for assistance and instructions on how to proceed.

Access to Urgent Care and Primary Care Physicians

Many of the Memorial Hermann Medical Group practice locations have reopened to patients. In order to accommodate patients with immediate medical needs, MHMG will be scheduling Same Day Appointments. If you need to see a physician, please call our Clinical Access Center at (844) 644-2778 to find a location near you with availability.

In addition, the following Memorial Hermann Urgent Care locations are also available to walk-in patients from 9 a.m. to 9 p.m. daily:

  • Clear Lake located at 19419 Gulf Fwy, Ste. 3, Dept. 100, Webster, Texas 77598
  • Friendswood located at 1505 E. Winding Way Dr., Ste. 112, Friendswood, Texas 77546
  • Fulshear located at 5102 FM 1463, Ste. 1200, Katy, Texas 77494
  • Spring located at 19711 Stuebner Airline Rd., Ste. 1, Spring, Texas 77379
  • Telfair located at 1227 Museum Square Dr., Ste. A, Sugar Land, Texas 77479
  • Tanglewood located at 5885 San Felipe, Ste. 325, Houston, Texas 77057 (in the H-E-B Shopping Center at the corner of San Felipe and Fountainview)
  • Washington located at 4500 Washington Ave., Ste. 300, Houston, Texas 77007 (near Shepherd Dr.)

Online Check-in is available to get in line before you arrive at

Nurse Health Line

Call the free Nurse Health Line: (713) 338-7979

If you are feeling sick and not sure if you need to see your doctor or go to the hospital, call the free Nurse Health Line at (713) 338-7979 or toll-free at 1-855-577-7979. Experienced nurses will help you decide when and where to go for medical care. These bilingual nurses are available 24 hours a day, 7 days a week to answer your health questions by phone.

The American Red Cross
The American Red Cross is providing $400 of financial assistance to Texas families who were severely impacted by Hurricane Harvey and need help taking care of emergency needs. To be eligible, a family’s primary address must be in one of the 39 approved Texas counties. For more information or to register for the $400 financial assistance, visit Registration will be open for 30 days, beginning September 11.

The United Way of Greater Houston
The United Way of Greater Houston, which has long been a valued partner of Memorial Hermann’s, has established a fund to help with storm-related needs and recovery in our community. You can also receive help by dialing 2-1-1. They have also put together an After the Storm Guide that has helpful resources during recovery.

THA Hospital Employee Assistance Fund
In addition, our friends at the Texas Hospital Association have created the THA Hospital Employee Assistance Fund to help hospital employees who experienced significant property loss or damage during Harvey. Visit the Texas Hospital Association site to review eligibility criteria and download the “THA Hospital Employee Assistance Fund Employee Request for Assistance” (Form A). If you feel you meet the established criteria, submit your completed Form A (please write clearly) to Submissions will be compiled according to the Texas Hospital Association (THA) guidelines and sent to THA for evaluation on a biweekly basis.

Applying for Federal Disaster Assistance
Phone: 1-800-621-FEMA (3362)
Phone (TTY): 1-800-462-7585

FEMA Links
Filing a Claim:
Harvey Rumor Central:

Home Relief Assistance
Download and fill out request forms for assistance at the links below:
Christ Evangelical Presbyterian

Find Your Towed Car
Phone: 713-308-8580

Recovering from a Disaster

Texas Department of Insurance
Help After Harvey:

Houston Emergency Operations
Health Precautions:

Animal Recovery Effort Resources

Houston SPCA
Phone 713-869-7722
Animal Rescue Disaster Hotline: 713-861-3010

Austin Pets Alive
Phone: 512-961-6519

Animal Defense League of Texas
Phone: 210-655-1481