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Memorial Hermann System Awards

2009

• The National Quality Forum named Memorial Hermann Healthcare System as the recipient of the 2009 National Quality Healthcare Award that designates a healthcare organization for its proactive and exemplary response to the national call for quality improvement and accountability.
• Memorial Hermann recognized as one of only two winners of the VHA and National Business Group on Health National Health System Patient Safety Leadership Award. This award recognizes health systems where leaders are driving a culture to create the highest quality of patient safety possible.
• Memorial Hermann named Houston’s Greatest Charitable Non-Profit Organization by the Greater Houston Partnership. The Houston’s Greatest Awards honor regional leaders and businesses whose contributions have advanced the greater Houston region as a business magnet. This designation recognizes the positive impact of Memorial Hermann on the Greater Houston community.

2008

• TIRR Memorial Hermann ranked as fourth best Rehabilitation Hospital for the second consecutive year by U.S. News and World Report and TMC-Urology ranked 39th in the Top 50 hospitals for Urology. This is the 19th consecutive year that TIRR has been named to the list.TIRR Memorial Hermann ranked as fourth best Rehabilitation Hospital for the second consecutive year by U.S. News and World Report and TMC-Urology ranked 39th in the Top 50 hospitals for Urology. This is the 19^th consecutive year that TIRR has been named to the list.
• The Texas Department of State Health granted Katy, Southeast, Sugar Land and The Woodlands its Five-Star Award for exemplary work in five areas—Timeliness, Standardization, Training, Collection of Birth Information. This year marks the sixth year to receive this recognition for The Woodlands, the third for Southeast and Katy, and the first for Sugar Land.
• TMC received Gold Performance Achievement Award for coronary artery disease Achievement and Southwest received a bronze award for stroke treatment from the American Heart Association’s “Get with the Guidelines.”
• Children’s Memorial Hermann Hospital advanced to membership in National Association of Children’s Hospitals and Related Institutions, joining 218 other members and supporters, including children's hospitals, large medical center pediatric units and other related organizations. This makes Children’s Memorial Hermann Hospital part of this not-for-profit association that serves as a collective voice for health systems.
• The Society of Chest Pain Centers granted Chest Pain Center Accreditation to The Woodlands, Northeast and the Heart and Vascular Institute at Memorial City, who also received PCI accreditation. Memorial Hermann is the nation’s first city-wide network of accredited Chest Pain Centers and the region’s largest stroke network.
• Katy recognized by the VHA for being ventilator-associated pneumonia free for 36 months, this demonstrates the success of efforts to improve quality and safety in our facilities.
• Memorial Hermann-Katy recognized as an organization on the Pathway to Excellence by the American Nurses Credentialing Center (ANCC), which identifies healthcare organizations that foster the professional satisfaction of nurses and are the best places to work
• Heart & Vascular Institute - Memorial City; Katy, Southeast and Southwest named among of the nation's Top Cardiovascular Hospitals by Thomson Reuters based on an annual study that examined the performance of 970 hospitals by analyzing clinical outcomes for patients diagnosed with heart failure and heart attacks and for those who received coronary bypass surgery and angioplasties. Thompson recognizes hospitals that have set new national standards for cardiovascular disease outcomes, process of care and efficiency.
• VHA, a national healthcare alliance, recently named some Memorial Hermann campuses as Leading Practice Blueprints for quality of care and patient safety processes. Southwest received recognition for reduction of pressure ulcers; Memorial Hermann-TMC for AMI-Fibrinolytic agent received within 30 minutes of arrival; Sugar Land was the only hospital in the state recognized for administering antibiotics to pneumonia patients within four hours. VHA will visit these facilities to interview staff and create blueprints, or visual representations, of the leading processes observed. These blueprints will then be posted on the VHA Web site as an example for other healthcare systems.
• Southeast earned the Texas Health Care Quality Improvement Award of Achievement from the Texas Medical Foundation Health Quality Institute, a nonprofit organization promoting quality care in Texas. This award honors Texas hospitals that undertake initiatives to improve patient care outcomes. It recognizes institutions that have improved performance on specific national quality measures related to heart attack, heart failure and pneumonia.
• The Houston Business Journal named Memorial Hermann Healthcare System as one of Houston’s Best Places to Work for the fifth consecutive year. The honor is based on employee votes.
• Memorial Hermann Southwest was awarded AMI Certification by the Joint Commission for exceptional treatment of acute myocardial infarction (AMI). The award comes after an outside evaluation of quality of treatment and door-to-balloon time crucial factors. Certification is only granted after an onsite team reviews the hospitals clinical practices and results. Southwest is the only hospital in Houston, and the third in Texas, to receive AMI certification from the Joint Commission.
• The Joint Commission, the nation’s predominant standards-setting and accrediting body in healthcare, recently recognized Southwest Hospital with a disease-specific care certification for its exceptional treatment of acute myocardial infarction (AMI), more commonly referred to as heart attacks. Southwest is the only hospital in Houston, and the third in Texas, to receive AMI certification from the Joint Commission. Door-to-balloon time is also a crucial factor in the treatment of heart attacks. It refers to the interval of time from a patient’s arrival to inflation of the balloon catheter within the patient's blocked artery during a heart attack. The American College of Cardiology and the American Heart Association have established a 90-minute door-to-balloon time as the quality of care benchmark for acute myocardial infarction.
• The Houston Business Journal recently selected Memorial Hermann Heart and Vascular Institute-Southwest to receive the Landmark Award, recognizing the developers, builders, architects, engineers and real estate professionals for construction excellence. Special recognition as a finalist also went to Children’s Memorial Hermann Hospital Pediatric ICU/Neo-Natal ICU project on the eighth floor of the Hermann Pavilion in the Texas Medical Center.
• The Northwest Hospital nursing department and Susan Jadlowski, hospital chief patient care officer, recently were recognized with the "Pathways to Excellence" designation from the American Nurses Credentialing Center. The designation is given to healthcare organizations that create work environments in which nurses can flourish. The award confirms the professional satisfaction of nurses and identifies best places to work. For an organization to earn the distinction, it must successfully undergo a review process documenting quality initiatives that create a positive work environment, as defined by nurses and supported by research. Nurses in the organization verify the presence of the criteria in the organization through participation in an online survey.
• In May in Philadelphia, Memorial Hermann staff received leadership awards for clinical excellence on behalf of their Campuses. Southeast, Northwest, Katy and Sugar Land hospitals recently were honored by the VHA, a national healthcare alliance, with this recognition. Southeast and Northwest each were recognized for being ventilator associated pneumonia free for 12 consecutive months. Sugar Land and Katy received recognition for being ventilator associated pneumonia and bloodstream infection free for 12 consecutive months. These awards honor organizations that have differentiated themselves around national performance standards by achieving exceptionally high levels of performance. In the state of Texas, our four hospitals and four from Baylor were the only Texas facilities awarded.
• The Memorial Hermann System received the Texas Association of Partners in Education (TAPE) Gold Award in the category of Texas Community Partnership for our school-based health center program. This award distinguishes Memorial Hermann as a leader in developing innovative partnerships with schools. The System was recognized at an awards banquet in January in Austin.
• In December, Memorial Hermann campuses received awards in Texas Construction magazine’s Best of 2007 Construction and Design Competition for excellence in construction and design in Texas. The magazine received more than 110 entries from across the state in various categories. The following Memorial Hermann campuses were recognized for construction and design of new facilities: Sugar Land received an award of merit; Memorial Hermann Heart & Vascular Institute-Southwest was given an excellence award; Katy received a “Best of” award.
• Memorial Hermann was recently inducted into the HISD Hall of fame for continued partnership with HISD. Memorial Hermann is one of 29 companies to be honored and only the second healthcare entity recognized.
• Memorial City ER now consistently placed in the top 1 percentile for Press Ganey “likelihood to recommend,” with patient assessments within five minutes of arrival and “door to door” times less than 30 minutes.
• The Joint Commission recognized the Heart & Vascular Institute-Memorial City for having achieved the “best possible results” in annual door to door balloon times (Primary PCI received within 90 minutes of hospital arrival)

2007

• Press Ganey recently recognized Memorial Hermann and three of its hospitals for its innovative approach to customer experiences. For its major initiatives the Art of Heart Patient Experience and Your Story, Our Passion Cancer Patient Experience programs, Memorial Hermann received the Press Ganey Success Story Award. Both programs track patient experiences in an attempt to better serve patients and families throughout the continuum of care. The Art of Heart is part of the Memorial Hermann Heart and Vascular service line, while Your Story, Our Passion is part of the System’s Cancer service line.
• For the third consecutive year, the Memorial Hermann system was named among the nation’s most wired healthcare systems, according to the results of the 2007 Most Wired Survey and Benchmarking Study released today in the July issue of Hospitals & Health Networks magazine.
• In August, Memorial Hermann-Texas Medical Center was named as one of the nation's top 100 leaders in performance improvement, one of just 15 academic medical centers to have earned the distinction. The award was given by Thomson Healthcare, the leading provider of decision support solutions that help organizations across the healthcare industry improve clinical and business performance.
• Memorial Hermann Healthcare System was named by the Houston Business Journal as one of Houston’s Best Places to Work based on employee votes. This marks the fourth consecutive year Memorial Hermann has received the award.
• Memorial Hermann|TIRR has been listed among the nation’s top hospitals by U.S. News & World Report, in the magazine’s annual “America’s Best Hospitals” issue published in July. Memorial Hermann|TIRR, which has been listed for 17 years, moved up to the fourth spot among rehabilitation hospitals.
• On June 21, the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS) gave Memorial Hermann top national ranking in treating heart failure. The Centers for Medicare & Medicaid Services (CMS) is an agency of the U.S. Department of Health and Human Services (HHS). Out of 4,807 hospitals nationwide, 4 hospitals in the Memorial Hermann Healthcare System were among 38 that received a “better than expected” ranking for heart failure. Memorial Hermann Healthcare System was the only hospital group in Texas to receive a “better than expected” ranking in this category.
• VHA Inc., a national healthcare alliance, presented to Memorial Hermann Healthcare System a total of 10 2007 VHA Leadership Awards for Clinical Excellence on May 25, honoring the hospital for meeting or exceeding national performance standards for clinical care in specific areas. Memorial Hermann was also one of five hospitals nationwide to be recognized with a 2007 VHA Leadership Award for Community Benefit for its efforts to provide healthcare that matches the needs of its community. Memorial Hermann hospitals recognized include Memorial Hermann Katy, Memorial Hermann The Woodlands, Memorial Hermann Texas Medical Center, Memorial Hermann Southeast, Memorial Hermann Southwest and Memorial Hermann Sugar Land.
• On June 27, the Texas Health Care Quality Institute has awarded Memorial Hermann Texas Medical Center, Memorial Hermann Northwest, Memorial Hermann Katy, Memorial Hermann Sugar Land, and Memorial Hermann The Woodlands its Quality Improvement Award, the highest honor given by the Medicare Quality Improvement Organization for Texas. Memorial Hermann Southeast earned the Quality Improvement Achievement Award.

2006

• In December 2006, Memorial Hermann was the first not-for-profit healthcare organization in Texas to make puritanical and tax returns available to the public on our Web site.
• Memorial Hermann received recognition for its Website during the Strategic Health Care Communications’ 10th Annual Health Care Internet Conference. Memorial Hermann received two awards – Best Overall Internet Site and eHealth Organizational Commitment. This marks the fifth consecutive year Memorial Hermann has received Web site recognition from Strategic Health Care Communications.
• Memorial Hermann Healthcare System was named by the Houston Business Journal as one of Houston’s Best Places to Work base don employee votes. This marks the third consecutive year Memorial Hermann has received the award.
• Children’s Memorial Hermann Hospital is the only healthcare facility in Houston and one of just six in the nation to receive the Excellence in Life Support Award from the Extra-Corporeal Life Support Organization(ELSO).
• Memorial Hermann-Texas Medical Center and Memorial Hermann|TIRR have again been listed among the nation’s top hospitals by U.S. News & World Report, in the magazine’s annual “America’s Best Hospitals”issue. Memorial Hermann|TIRR, which has been listed for 17 years, was ranked 5thamong rehabilitation hospitals. Memorial Hermann-Texas Medical Center ranked 35th in kidney disease treatment and 43rd in the ear, nose and throat specialty.
• Memorial Hermann Heart & Vascular Institute-Memorial City is a 2006 recipient of a Leadership Award for clinical excellence in cardiac care from VHA Inc., national healthcare alliance. This is the second consecutive year the institute has won the award.
• The Texas Department of State Health Services (DSHS) has once again designated Memorial Hermann Life Flight as the best of the best in awarding its annual Air Medical Service Award. Life Flight also received the Air Medical Service Award in 2001.

2005

• In the fall of 2005, Memorial Hermann took the unusual step of publishing data related to three dimensions of quality: clinical quality, patient safety and service quality on this Web site. To date, no other Houston healthcare provider has followed suit.
• The Forum for Healthcare Strategists recognized Memorial Hermann’s Web site with the Platinum Award (top honor) for Best Overall Internet Site; with a Gold Award for Best Health/Healthcare Content; and as the winner of the CEO eHealthcare Commitment Award.
• COR Healthcare Resources/Medicine on the Net recognized Memorial Hermann with Web Excellence Awards in the areas of Outstanding Content and Best User Interface.
• Memorial Hermann Healthcare System for the second consecutive year is recognized as the highest-rated Houston-based hospital organization in the Houston Business Journal’s 2005 “Best Places to Work” list.
• Memorial Hermann-Texas Medical Center ranked among the country's top providers of treatment for kidney disease and urology in U.S. News & World Report' s annual “America's Best Hospitals” edition.
• The hospitals of Memorial Hermann Healthcare System were recognized among the nation's 100 Most Wired Hospitals by Hospitals & Health Networks magazine in recognition of significant investment in health information technology.

2004

• For the third consecutive year, The Forum for Healthcare Strategists recognized Memorial Hermann’s Web site with the top award for its CEO eHealthcare Commitment; with a Silver Award for Best Interactive Site; and with a Distinction for Best Overall Internet Site.
• The Memorial Hermann-Texas Medical Center transplant team won the American Liver Foundation’s (ALF) National Excellence Award for outstanding clinical results achieved by the Texas Liver Center.
• Memorial Hermann-Texas Medical Center ranked among the nation’s top health providers again this year according to U.S. News & World Report. The hospital’s kidney disease program ranks 48th, and the hormonal disorder program ranks 39th in the magazine’s 2004 Best Hospital nationwide survey.
• Memorial Hermann Healthcare System emerges as the highest-rated Houston-based hospital organization in the Houston Business Journal’s 2004 “Best Places to Work” list.
• In a survey conducted by the Houston Business Group on Health (HBGH) and Employee Benefit Solutions, Inc. (EBS), Memorial Hermann topped all others as the system employers most want in their employee healthcare network.
• Memorial Hermann’s Emergency Psychiatric Response Team was recognized by the Voluntary Hospitals of America (VHA) as a system finalist for Operational Performance and Service. The award recognizes improved admission times and decreased medical admissions for psychiatric patients.
• The Texas Association of Homes and Services for the Aging (TAHSA) recognized University Place Nursing Center for clinical excellence as measured by the statewide Quality Reporting System (QRS).
• Memorial Hermann Laboratory Services earned first runner-up recognition in the Medical Lab of the Year contest conducted by Medical Laboratory Observer (MLO) magazine.
• Memorial Hermann Southwest joined an elite group of national cancer programs when it received the American College of Surgeons (ACS) Commission on Cancer’s highest level of approval.
• Memorial Hermann Memorial City earned a Star Award, given by the Houston West Chamber of Commerce (HWCOC). The award recognizes an outstanding business that has contributed to the west Houston community, both in economic development and social responsibility.
• Memorial Hermann The Woodlands earned a 2004 Hometown Hero Award from The Woodlands Operating Company. The Hospital is one of only two corporations and four individuals to be honored in 2004.
• Memorial Hermann The Woodlands was recognized as a Press Ganey 2004 Compass Award winner. The honor was given for exceptional performance improvement in inpatient satisfaction surveys in the 100-299 bed category.
• The Texas Association of Homes and Services for the Aging (TAHSA) recognized University Place Nursing Center with a score of 88 out of a possible 100 for clinical excellence as measured by the statewide Quality Reporting System (QRS). University Place’s score puts it 28 points above the state average and first among the 36 member facilities within the southeast region of TAHSA.
• Memorial Hermann Laboratory Services won first-runner-up honors in the national Medical Lab of the Year contest, awarded annually by the magazine Medical Laboratory Observer (MLO).

2003

• For the second consecutive year, The Forum for Healthcare Strategists awarded Memorial Hermann high honors for healthcare Web sites that serve consumers and medical professionals.
• The Commission on Cancer of the American College of Surgeons, which sets the benchmark for cancer programs across the country, awarded a “Certificate of Approval” to Memorial Hermann Northwest for its “Community Hospital Comprehensive Cancer Program.” The cancer program at Memorial Hermann Northwest also received credit for its overall dedication to making progress in cancer care and treatment.
• The Health Ethics Trust, a division of the Council of Ethical Organizations, presented Memorial Hermann Healthcare System with a Best Compliance Practices Award, recognizing commitment and accomplishments in Integrating Audit and Internal Controls with Ethics and Compliance.
• Memorial Hermann-Texas Medical Center earned high marks in U.S. News & World Report’s annual survey of the nation’s best hospitals. The publication ranked Memorial Hermann-Texas Medical Center as one of the top 50 in the nation for treating kidney disease and providing specialty care.
• Memorial Hermann was honored with the Texas Hospital Association’s 2003 Excellence in Community Service Award for an innovative school-based healthcare program launched in 1997.
• The American College of Surgeons Committee on Trauma Verification/Consultation Program for Hospitals reverified Memorial Hermann-Texas Medical Center as a Level I trauma center.
• As a pioneer in nurturing spirituality within organizational initiatives, Memorial Hermann received the Willis Harman Spirit at Work Award.
  The American Hospital Association (AHA) presented its Award of Honor to Dan S. Wilford, former president and chief executive officer of Memorial Hermann, for his national leadership in improving healthcare quality.
• The Wellness Councils of America (WELCOA), North America’s premier resource for worksite wellness, and Houston Well City, a local initiative promoting corporate health, honored Memorial Hermann’s commitment to being one of “America’s Healthiest Companies.” WELCOA awarded Memorial Hermann a Gold-Level Well Workplace Award for successfully building comprehensive worksite wellness initiatives and for demonstrating and documenting concrete outcomes related to behavior change, cost effectiveness and return on investment.
• Memorial Hermann’s Customer Relationship Management (CRM) initiative was among 14 international companies to win a 2003 Peppers & Rogers Group “1 to 1” Innovator Award. The prestigious marketing awards program recognizes the successful and measurable impact of customer-based initiatives in organizations worldwide.

2002

• The Forum for Healthcare Strategists awarded Memorial Hermann its highest honor for healthcare Web sites that serve consumers and medical professionals. The site received the 2002 eHealthcare Leadership Platinum Award for Best Site Design.
• Health Access Texas (HAT) honored Memorial Hermann and President Dan S. Wilford with the 2002 Health Policy Award for outstanding use of health policy to improve access for the uninsured to healthcare services.
• The National Committee for Quality Health Care (NCQHC) honored Memorial Hermann and President Dan S. Wilford for outstanding accomplishments during and after the 2001 flooding from Tropical Storm Allison.
• For its national leadership in employee blood drive participation, Memorial Hermann received a 2001 Platinum Award, the highest award given by America’s Blood Centers.
• Memorial Hermann Katy received a 2001 Press Ganey Compass Award, honoring outstanding emergency department performance improvement.