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ACA Section 1557 Notice

Memorial Hermann Health System, its hospitals, and its affiliated entities (collectively “Memorial Hermann), comply with applicable Federal civil rights laws and do not discriminate on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Memorial Hermann does not exclude people or treat them differently because of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression.

Memorial Hermann

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Foreign Language and Qualified sign language interpreters
    • Information written in other languages

If you need these services, contact Steven Hartranft, Director, Risk Management/Loss Prevention, or directly contact the Memorial Hermann facility at which you will be treated.

If you believe that Memorial Hermann has failed to provide these services or discriminated in another way on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression, you can file a grievance with: Steven Hartranft, Director, Risk Management/Loss Prevention, 929 Gessner Road, Suite 2579, Houston, Texas 77024, 713-242-2435, crcoordinator@memorialhermann.org.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Steven Hartranft is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html