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A Letter from our President & CEO Regarding Cigna Insurance

To our patients and families,


We appreciate you choosing Memorial Hermann as your healthcare provider. Serving this community for more than 110 years is our greatest pride, and remains our greatest focus.

Given the extraordinary public health crisis affecting Greater Houston, Cigna and Memorial Hermann have agreed to extend their existing contract an additional 60 days through June 30, 2020. Over the past several weeks, the two organizations have had productive discussions and are making progress toward reaching a new, multi-year agreement.

Cigna and Memorial Hermann issued the following joint statement:

“Our focus is on the health of Houston and doing all we can to contain the spread of COVID-19. We recognize that these are unsettling times for our community, and we want to reassure Memorial Hermann patients and families, as well as Cigna customers, that there will be no disruption in their access to care during this time. We remain committed to bringing our negotiations to a successful conclusion and reaching a new agreement that provides our patients and customers access to safe, high-quality care at an affordable cost.”

If Cigna and Memorial Hermann are unable to reach an agreement by June 30, Memorial Hermann would be out-of-network for Cigna's commercial customers starting July 1.

Cigna's Medicare Advantage plan customers are not affected by this negotiation.

In the meantime, I know you may have questions regarding this possible change, and we promise to keep you apprised of any significant updates, which will be made available here on our website.

To reach a Memorial Hermann patient access representative, please contact (713) 338-5502.

FAQ

Q: I have Cigna insurance. How does this impact me as a patient of Memorial Hermann?

A: At this time, there is no change for our patients who carry Cigna. Memorial Hermann remains open to working with Cigna to avoid disruption in care for our patients and families, and hopeful that we can continue to partner with Cigna in making Houston a healthier place today, and far into the future. However, if a new agreement is not reached, Memorial Hermann facilities and our affiliated physicians will be out-of-network beginning May 1, 2020.

Q: Can I still see my doctor?

A: Yes. At this time, there is no change for our patients who carry Cigna. However, if a new agreement is not reached, Memorial Hermann facilities and our affiliated physicians will be out-of-network beginning May 1, 2020.

Q: I thought the agreement with Cigna ended March 16, 2020?

A: On February 4, Memorial Hermann and Cigna agreed to extend their existing contract through April 30, 2020. The temporary extension provides additional time for the two our organizations to continue negotiations and in an effort to reach a new agreement that would keep Memorial Hermann facilities and affiliated physicians in Cigna’s commercial network.

Q: What can I do?

A: We greatly value you as a patient and encourage you to contact Cigna directly to tell them you want to keep Memorial Hermann Health System and our affiliated physicians in your network. You may reach Cigna Corp. President and CEO David Cordani at david.cordani@cigna.com.

Q: Can I switch my insurance to keep in-network access to Memorial Hermann?

A: At this time, there is no change to your plan. However, for questions, we encourage our patients to contact their employer's Human Resources department about insurance plan options.