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Modified Visitor Policy FAQs - June 25, 2020

What changes are being made to Memorial Hermann's Visitor Policy?

Effective June 26, Memorial Hermann is reinstating a No Visitor Policy at all facilities. We believe this difficult decision is necessary to protect the health of our employees, physicians, patients and the community as our environment evolves.

Are there any exceptions to the Visitor Policy?

Very limited compassionate exceptions are allowed. Approved visitors will be required to clear a health screening before entering the facility and wear a Memorial Hermann-provided mask.

  • One adult (18 and over) visitor for laboring women.
  • One adult visitor (parent or guardian) for pediatric patients.
  • Family members for patients in hospice or supportive medicine.
  • One visitor for patients receiving emergent care. (Age restrictions do not apply to visitors under 18 who present in the Emergency Center with a patient. Minors who accompany Emergency Center patients may remain with the patient.) 
  • One adult visitor for patients at the time of discharge following a surgery or procedure.
  • Patients with a disability or other medical condition who need assistance communicating with staff will be evaluated for potential visitor exceptions on a case-by-case basis.

Note: These exceptions may vary by campus or facility.

Why are we changing the Visitor Policy now?

With the rise in COVID-19 infections across Greater Houston, we believe this difficult decision is necessary to protect the health of our employees, physicians, patients and the community as our environment evolves.

What precautions are we taking to ensure only healthy individuals enter our facilities?

The few visitors who meet the requirements for an exception to our policy will be required to clear a health screening prior to entering, just as members of our workforce do. Upon entering, any admitted visitors will be provided with a mask and must wear the mask while inside our facilities.