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Durable Medical Equipment

Frequently Asked Questions (FAQs)

Below you’ll find a few frequently asked questions regarding home medical equipment. Should you have additional questions or need more assistance, please contact our customer service team at: (713) 338-7300.

Q. How often can I get CPAP/Bipap supplies? (When do I qualify for new supplies?)
A. See attachment.

Q. How long will it take to receive my equipment?
A. Once you’ve placed your order and it has been processed, our dispatch department will contact you to confirm your order details and provide shipping and delivery information.

Q. Do you move and or haul away old equipment?
A. Our technicians are not allowed to move any existing furniture or equipment. We also do not haul away any old equipment.

Q. Can you help move patients?
A. Our technicians specialize in setting up our equipment. Because of their focus on the delivery and installation of equipment, our technicians cannot assist with moving patients.

Q. Do you provide electric wheel chairs and scooters?
A. We do offer a full selection of mobility items. Please contact us for a complete list of available mobility products. Please note that insurance coverage of these items varies and is dependent upon the specific policy.

Q. Can I rent equipment by the day or week?
A. Because we bill rental equipment on a month-to-month basis, we cannot prorate charges or bill for shorter increments.