Your Hospital Stay
If you (or a family
member) require a hospital stay, you can count on the medical professionals
at Memorial Hermann to do whatever it takes to make your hospitalization
as comfortable as possible. With that in mind, we present the following
guidelines.
What
to Bring
Parking
Your
Room
Reaching
a Staff Member
Translation
Services
Watching
TV
Using
Your Telephone
Meals
What
to Bring
To ensure a smooth admission process, bring the following:
- Insurance identification
card, Social Security card or Medicare card (if applicable)
- List of all
medications you are taking, as well as any food or medication allergies
- Personal items
such as toiletries and reading materials
Some personal belongings
require special care. Ask your nurse for a denture cup for your dentures
and a personal belonging bag for any other items you may need to store.
Be sure your name is on the cup or bag.
We cannot accept
responsibility for valuables left in your room. Please leave money,
jewelry and credit cards with a family member or leave them at home.
If you must keep your valuables with you, arrangements can be made by
a staff member to use the hospital safe. Any items you choose to keep
in your possession are your responsibility.
Parking
Refer to the "Directions and Parking" links on each of the
Location pages.
Your
Room
We hope you will be comfortable in your room. Your bed has a control
button that enables you to raise or lower it. Your room will be cleaned
and disinfected regularly. In an effort to conserve energy, your linens
will be changed every other day unless they are soiled. If your linens
require changing, notify your nurse.
In facilities where
they may be a limited number of private rooms, all private rooms
are assigned based on current availability. If you desire a private room, or if you are a member of
a Memorial Hermann membership
program, please make your request upon admission. Since insurance
companies pay only semi-private rates, you will be asked to make payment
arrangements with the Business Office if you are not a member of one
of our membership programs.
Reaching
a Staff Member
The remote control device near your bed has a “call” button.
When you press this button, someone will respond over the intercom or
in person. There is also a call button in your bathroom.
Translation
Services
Translation services are available for all languages. The patient or
family representitive should ask a nurse for assistance.
Watching
TV
The control buttons for your TV are located on the same remote as the
call button. Please be considerate of your roommate by keeping the volume
at a level that does not disturb him or her.
Using
Your Telephone
- Local calls
Dial “9” + the area code and number.
- Long-distance
calls From Memorial Hermann Sugar Land, dial the hospital operator.
All others, dial “9” to get an outside line, then dial “0.”
The operator will assist you with placing the call with your calling
card or credit card.
- To call inside
the hospital Dial the four or five-digit extension.
- Receiving calls
Family and friends may call the main number to the hospital and ask
to be transferred to your room. Or you may give them your direct extension.
Meals
If you are on a regular or modified diet, you may select your next day’s
meals from a menu delivered each morning on your breakfast tray.
For more information,
please ask your nurse.
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