How can I find out whether my insurance has paid my bill or how much they have paid?
Contact your insurance provider.
How can I get a copy of my statement/bill?
You may call us at 713-448-5502 or 800-526-2121, or e-mail us at patient.billing@memorialhermann.org. You may request by fax at 713-448-4325 or in writing to: MHHS Patient Business Services; P.O. Box 203197; Houston, TX 77216-3197.
I received notice that my insurance company has paid part of my bill, but I don't understand how they calculated the payment amount. Can you help me?
For answers to any questions about insurance payments, deductibles or co-payments, you should check with your insurance carrier. If we have received information from your insurance carrier, we will be glad to share it with you.
Why am I getting bills from physicians?
Each physician who provides professional services will send you a separate bill from his or her office. These may include:
- Your primary physician
- Others who conducted tests and procedures
- Consulting physicians chosen by your primary physician to read and interpret test results. Examples include anesthesiologists, cardiologists, pathologists, radiologists and doctors in emergency medicine, nuclear medicine or urodynamics.
If you have questions about these bills or related insurance coverage, please call the physician's office listed on the billing statement.
Does Memorial Hermann offer payment options?
Total payment is expected for the patient's portion of the medical bill at time of discharge. We accept cash, checks (including money orders) and credit cards. If you are unable to pay the full balance, monthly payments based on an approved payment schedule are acceptable. Please contact Customer Service at 713-448-5502 or 800-526-2121 to establish a payment plan that is mutually agreeable.
Can I obtain financial assistance to cover my bill?
We do offer financial assistance to patients that are unable to pay their bills in a timely fashion. Call our Patient Business Services Department at 713-448-5502 or 800-526-2121, to request a financial assistance form. Once we receive the completed form and supporting documentation, it will be forwarded for consideration to the facility where services were rendered. You will be notified of the decision.
Why must I pay for a copy of my medical record?
Releasing health informaiton to other health care providers, patients, and authorized users is a basic function when managing health information. However, we must charge for this service because of the time and expense associated, including obtaining proper authorization, processing and postage costs.
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