MyCareLINK

A Free Service Available for MHHNP Practices

Why Use MyCareLINK?
An estimated 80 percent of the calls coming into your practice are for non-urgent matters such as prescription renewals, making/canceling or rescheduling appointments, referrals and requests for test results.

MyCareLINK allows your patients to use the Internet instead of the phone to send non-urgent messages to your office. Your staff can easily reply online, forward the message to you electronically and/or print the message.

   
How Does It Work?
A Memorial Hermann Health Network Providers representative will be glad to schedule a demonstration and discussion about how MyCareLINK can work best for your office. Here’s the basic concept:

Patients login to www.mycarelink.org			Clinicians and staff login to www.physicianlink.org

No Spam
Your established patients receive a username and password from your office which allows them to send messages to your staff. Your staff will never receive messages from anyone except your patients.

Will MyCareLINK create more work for my office?
Absolutely not! Your patients are calling your office anyway. Having patients send messages to your staff online will reduce telephone calls. Your staff will not be burdened by transcribing voice mail messages or playing telephone tag to get back in touch with patients. It also makes life easier for your patients. You will find that MyCareLINK is an added service for your patients and a real patient pleaser – no more busy signals, long waits on hold, or complicated phone menus to navigate.

HIPAA-Compliant
Unlike regular e-mail, MyCareLINK uses powerful encryption technology and is endorsed by Memorial Hermann’s Office of HIPAA Management and MHHNP’s Practice Management Committee.

Get Started Today!
Thousands of patients of MHHNP providers have already registered to reach their physician’s office on MyCareLINK. Don’t let your office fall behind your competition! Schedule a short phone call to learn how MyCareLINK can meet the specific needs of your office. Send an e-mail to Physician.Link@memorialhermann.org.