Memorial Hermann
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Memorial Hermann Memorial City Medical Center Emergency Services

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General Information

24-Hour Emergency Care

In an emergency, it’s important to make sure you’re receiving expert care from a trusted provider. Memorial Hermann Memorial City Medical Center has been taking care of west Houston families since 1971. We’ve established a reputation for high quality, emergency care, with access to all the resources of a full service, award-winning Medical Center within the community.

Our Emergency Center is prepared to care for all emergencies in adults or children, any time of day or night including chest pain, heart attack, stroke, respiratory issues, abdominal pain, broken bones and any other critical illnesses or injury. Staffed by affiliated board certified emergency medicine physicians and specially trained emergency care nurses, the Emergency Center is backed by the vast clinical resources of more than 1,100 medical staff physicians representing 70+ specialties affiliated with Memorial Hermann Memorial City.

Memorial Hermann Memorial City’s Emergency Center also includes a dedicated Children’s Emergency Center adjacent to the main Emergency Center off of Gessner, as well as an OB Emergency Center on the 3rd floor of the Memorial Hermann Tower

Let us be your choice for emergency care. We are grateful for the opportunity to care for you and your family as part of our family. We’ve got you covered.

When You Arrive at the Emergency Center

If you are coming in by car, check in at the main counter. You will be asked to complete a quick registration so we can enter the information into our electronic medical record database. Proper identification is very important as it ensures that we access the correct medical record during treatment. Additional information will be requested after you are seen by the emergency provider, because we want to treat your emergency as quickly as possible

  • Triage/Quick Look


    You’ll be taken back for triage also known as quick look. A nurse will do an initial assessment of your emergency condition so we can assess the severity of the concern and determine the appropriate care. The triage/quick look nurse makes sure the patients with the most serious injury or illness are seen for full emergency evaluation first. We do not see patients according to their time of arrival, but according to the seriousness of their condition. All patients are important to us, but priority must be given to the most serious conditions. We will make every effort to have patients seen by an emergency provider as soon as possible.
  • Rapid Medical Evaluation (RME)


    The RME area is for minor care such as ankle sprains or coughs and colds. The triage nurse may send you to this area if your condition is less serious and something that can be treated quickly. This area is staffed by an affiliated mid-level provider (nurse practitioner or physician assistant) and an emergency nurse. These providers are supervised by emergency medicine physicians and are qualified to care for less serious conditions. Patients in the RME area may be seen in a different order because only minor illnesses or injuries are treated in this area.
  • Emergency Evaluation


    When you are called back, you’ll receive a thorough emergency evaluation. You’ll be taken to one of our private evaluation rooms where an emergency nurse and an affiliated emergency provider will assess your medical condition. Tests may be ordered, depending on the medical evaluation. The test result processing times may vary depending on the Emergency Center’s volume and patient acuity levels. We will make every effort to check on you regularly and keep you updated on the progress.

Please let us know if you need assistance any time during your visit. We want you to be as comfortable as possible and we appreciate the opportunity to care for you.

Where You Go Makes a Difference

Accredited by The Joint Commission, Memorial Hermann Memorial City’s commitment to excellence is recognized not only by our patients but by national third-party organizations that monitor our nation’s 5,000 acute care hospitals. A few of those recognitions are:

  • Truven Health Analytics™ 100 Top Hospitals®
  • American Nurses Credentialing Center (ANCC) Magnet Recognition Program® for nursing excellence
  • Chest Pain Center accreditation by the Society of Cardiovascular Patient Care
  • Primary Stroke Center accreditation by The Joint Commission and the Texas Department of State Health Services
  • Society of Thoracic Surgeons Three-Star Rating for quality related to Coronary Artery Bypass Grafting (CABG)
  • Becker’s Hospital Review 100 Hospitals with Great Neurosurgery and Spine Programs
  • Cancer Center Accreditation with Commendations by the American College of Surgeons Commission on Cancer
  • AHA/ASA Mission: Lifeline® Bronze Receiving Center
  • AHA/ASA Get with the Guidelines® Stroke Gold Plus Quality Achievement Award
  • U.S. News and World Report rated high performing for COPD, Heart Failure and Knee Replacement

Emergency Center

At Memorial Hermann Memorial City Medical Center, we treat all emergencies from minor to life-threatening. All diagnostics, including lab and state-of-the-art imaging, are readily available for any circumstance. And access to our extensive medical staff allows us to draw upon the expertise of a wide variety of affiliated specialists, if needed.

Some of the conditions we frequently treat are:

  • Chest pain and high blood pressure
  • Sore throat and strep throat
  • Urinary tract infections
  • Women’s health issues
  • Abscesses and infections
  • Hip pain, back pain and broken bones
  • Abdominal pain including gall bladder attacks and appendicitis
  • Kidney stones

Chest Pain Center

Society of Chest Pain CentersYou know that a difference of minutes can dictate a chest pain patient’s outcome. Knowing where to go for the gold standard of emergency cardiac care saves lives. Speed, teamwork and skill can make all the difference in an Emergency Center setting.

Memorial City is proud to be accredited as Chest Pain Center by the Society of Cardiovascular Patient Care. Earning Chest Pain Center accreditation is a stringent voluntary process. Accredited Chest Pain Centers undergo a rigorous evaluation to appraise their ability to assess, diagnose and treat patients quickly and effectively. Multidisciplinary care pathways, quality assurance processes and cardiac programs must be firmly in place and continually monitored before Chest Pain Center accreditation can be granted.

Door to Balloon Excellence

For more than two years, Memorial City maintains 100 percent compliance with evidence-based standards for the time it takes to open a blocked artery with angioplasty, which involves inflating a tiny balloon at the point of blockage in an artery. This is significant because every minute the artery is blocked, more heart muscle dies. Our door-to-balloon time — from patient arrival (door) to the start of treatment to restore blood flow (balloon) is well within the critical 90-minute window.

Primary Stroke Center

When a stroke occurs, getting expert treatment quickly is critical, as the prognosis for the patient is highly dependent on that variable. As Primary Stroke Centers, the team at Memorial Hermann Memorial City Medical Center is specially trained to do just that. Memorial Hermann Memorial City has received The Joint Commission Gold Seal of Approval™ as a Primary Stroke Center. Memorial City is also recognized by the Texas Department of State Health Services as a Primary Stroke Center. Primary Stroke Center Certification recognizes hospitals that meet standards to support better outcomes for stroke care.

aha asa primary stroke center

Our skilled stroke teams are comprised of affiliated neurologists, neuroradiologists, neurosurgeons, emergency physicians, nurses, physical and occupational therapists, dieticians, speech and language pathologists and social workers. The hospitals offer state-of-the-art treatment for any type of acute or hemorraghic stroke. Intravenous tPA (tissue plasminogen activator) therapy, a clot-dissolving medication that greatly improves outcomes and long-term recovery, is used for acute stroke patients who qualify.

In addition, our direct connection via telemedicine with the Memorial Hermann Mischer Neuroscience Institute Stroke Center at the Texas Medical Center ensures that patients have every possible resource at hand for quick response and effective treatment.

Intensivists

Memorial Hermann employs affiliated Intensivists, critical care physicians with specialized training and experience in treating critically ill patients, to be in house 24-7. Having Intensivists ensures that, should you be admitted, you’ll have someone to manage your care and bring in appropriate specialists as needed. Intensivists are trained to deal with complex issues that may not be isolated to a single area of the body. Because they don’t have a medical practice and are used to seeing patients only in the hospital, they can intervene quickly, helping to avert any complications that may arise.

Memorial Hermann Memorial City also has numerous specialty programs that are called upon depending on the emergency situation including Women’s Memorial Hermann, the IRONMAN Sports Medicine Institute, Center for Advanced Orthopedics, Neuroscience Program, Cancer Center and more.

Children’s Emergency Center

Pediatrician and ChildThe Children’s Emergency Center at Memorial Hermann Memorial City is staffed with pediatric trained nurses and affiliated UTHealth pediatric physicians who specialize in pediatric emergency medicine. The staff understands that children react differently to stress, injury or certain medications and they are prepared to care for even the youngest babies. The staff works with the child to reduce their stress and help them understand what’s happening with their care.

Some of the conditions we frequently treat are:

  • Ear infections
  • Sore throat and strep throat
  • Asthma, difficulty breathing or respiratory infection
  • High fever
  • Constipation, stomach pain and vomiting
  • Broken bones
  • Cuts that may require stitches

While the Children’s Emergency Center shares the same entrance as the adult Emergency Center, it has a dedicated space, waiting area and staff. Like the adult Emergency Center, we treat all emergencies from minor to life-threatening. All diagnostics, including lab and state-of-the-art imaging, are readily available for any circumstance. And access to our extensive affiliated pediatric medical staff allows us to draw upon the expertise of a wide variety of affiliated specialists, if needed.

Our pediatric specialty medical staff consists of:

  • Allergy/Immunology
  • Anesthesia
  • Cardiology
  • Ear, Nose & Throat
  • Endocrinology
  • Gastroenterology
  • Infectious Diseases
  • Nephrology
  • Neurology
  • Ophthalmology
  • Orthopedic Surgery
  • Otolaryngology
  • Plastic surgery (craniofacial)
  • Pulmonary Medicine
  • Radiology
  • Sleep Medicine
  • Sports Medicine
  • Urology

Should your child need further care, he or she can receive pediatric services close to home at Children’s Memorial Hermann Memorial City located on the 4th floor of the Memorial Hermann Tower. Children’s Memorial Hermann Memorial City offers you and your children access to your favorite nearby pediatricians, as well as the expertise of pediatric subspecialists from the McGovern Medical School at UTHealth. Our intermediate level of pediatric care includes a 24-7 pediatric hospitalist and dedicated pediatric support services ranging from speech and occupational therapy to respiratory therapy and more

And, should a higher level of care be required, the Children’s Transport Team is available around the clock to provide pediatric transport to Children’s Memorial Hermann Hospital in the Texas Medical Center. When time is of the essence, critically ill or injured patients can be transported via Memorial Hermann Life Flight.

OB Emergency Center

You want the best care for you and your baby. Women’s Memorial Hermann at Memorial City does too. The OB Emergency Center at Women’s Memorial Hermann provides that added reassurance for moms-to-be in the event of an emergency. We employ affiliated OB/GYN hospitalists in the OB Emergency Center to support and back up our affiliated OB/GYN medical staff.

No one knows more about you and your baby than your own doctor. You should always check first with him or her before seeking care at the hospital. In the event your physician needs assistance or backup, one of the affiliated OB/GYN hospitalists can examine you, evaluate the progress of your labor, monitor the baby’s heart rate and review test results. These hospitalists are board-certified OB/ GYNs, trained in routine and emergent obstetrical care. They are available to care for moms-to-be onsite at our hospital 24-hours a day, seven days a week.

If your situation is deemed an emergency, rest assured you will receive the necessary and appropriate care. The affiliated OB/GYN hospitalists will coordinate care and communicate all results to your regular OB/GYN to ensure the best possible outcomes for you and your baby. The hospitalist team has been carefully selected and approved by the OB Hospitalist Group (OBHG) in collaboration with Women’s Memorial Hermann.

The Women’s Memorial Hermann OB Emergency Center is available for women who are 20 weeks or more in their pregnancy. It is located in the 33-story Memorial Hermann Tower on the 3rd floor. If you are 19 weeks or below, proceed to your nearest Emergency Center, not limited to the main Memorial Hermann Memorial City Emergency Center, unless indicated by your physician.

  • Patients should contact their private OB/GYN physician before arriving at the hospital
  • The OB/GYN hospitalists at Women’s Memorial Hermann are all board-certified OB/GYNs with specialized training to provide routine and emergent obstetrical care
  • Because their practices are hospital based, they only see patients seeking care in the hospital
  • The affiliated OB/GYN hospitalist will communicate all results and coordinate care with your regular OB/GYN. If necessary the hospitalist can expedite care accordingly
  • All hospital emergency room co-pays associated with your insurance will be applicable

Schedule An Appointment

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In the event of a true emergency, dial 9-1-1 or go to the nearest emergency room immediately.

If patients with more emergent medical conditions are present in the ER at your scheduled time, those patients will be seen prior to you.

Patient Resources

Campus Map

Click the map below to see a larger campus map.

Memorial City Medical Center map

Parking

Emergency Center Directions and Parking

The Emergency Center and Children’s Emergency Center are located in the East Tower and can be accessed off of Gessner just south of I-10 and across from Memorial City Mall. Free parking is available for patients and their families.

East Tower

921 Gessner

This is the main entrance to the Medical Center off of Gessner and home to the Heart & Vascular Institute. It is also the entrance for the Emergency Center and Children’s Emergency Center.

Park in:

  • Designated Emergency Center parking is provided free of charge to patients and their families in the gated area on the first floor of Garage 3. Present the ticket to the Emergency Center registration team upon arrival for an exit token. Non-Emergency Center visitors will pay $20 to exit this area.

Other Parking Options:

  • Garage 3 in the un-gated areas on levels B, C and D
  • Garage 4
  • Surface lots accessible by Gessner
  • Valet parking available

The OB Emergency Center is available for women who are 20 weeks or more in their pregnancy. It is located in the 33-story Memorial Hermann Tower, adjacent to The Westin, on the 3rd floor. If you are 19 weeks or below, proceed to your nearest Emergency Center unless indicated by your physician.

Memorial Hermann Tower

929 Gessner

The 33-story Memorial Hermann Tower is home to Women’s Memorial Hermann, Children’s Memorial Hermann and the new Center for Advanced Orthopedics.

Park in:

  • Garage 5 in the un-gated areas on levels B, C, D and E.

A covered skywalk on level B of the Garage provides convenient access to the Memorial Hermann Tower. Once inside, proceed down the escalator. Hospital services are accessed by the elevator bank directly ahead (floors 2-12). The OB Emergency Center is on the 3rd floor.