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Memorial City Medical Center

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Patient Information

Welcome to Memorial Hermann Memorial City Medical Center. Our goal is to make your visit as safe and pleasant as possible.

For nearly 50 years, the residents of west Houston have trusted Memorial Hermann Memorial City for exceptional patient care. Part of the 15-hospital* Memorial Hermann system, Memorial Hermann Memorial City has built a reputation for service-line excellence in heart and vascular, neuroscience, orthopedics, sports medicine, cancer, emergency care, specialty surgery (including urology; ear, nose and throat; bariatrics; general surgery; and others), rehabilitation, and women’s and children’s services.

Patient Guide

Our Patient Guide provides assistance with programs and services at Memorial Hermann Memorial City including information on your healthcare team, meal services, spiritual services, your TV and telephone, hearing-impaired aids, Wi-Fi access, visiting hours, advance directives, patient rights and responsibilities and more. The Patient Guide is a useful tool for patients and their family members or caregivers to reference during and after their stay.

The Patient Guide is also available in each patient room.

Interpreter Services

Memorial Hermann Memorial City provides limited English proficiency (LEP) patients with medical interpreter services at no cost, to ensure a successful exchange of information between patients and healthcare providers.

Interpreter Services, including American Sign Language for the hearing impaired, are available 24 hours and provided through an outside agency contracted by our hospital. In cases when immediate assistance is needed or interpretations are short, a Language Line is made available to patients. If you require an interpreter, please ask a hospital staff member and one will be provided for you upon your request.

Finding Your Way around the Campus

Memorial Hermann Memorial City has three main hospital entrances (East Tower, West Pavilion and Memorial Hermann Tower) and multiple medical plazas. The campus, including the hospital, medical plazas and parking garages, are mapped through a digital wayfinding app called Find My Way. This app will allow you to:

  • Get step-by-step directions to guide you to your destination
  • Use a parking planner to mark where you parked
  • Access directories for hospital departments you may need such as registration or pre-admit testing
  • Explore points of interest such as ATMs, dining, restrooms & more

To download this free app, search for Memorial Hermann Find My Way on the Apple App Store or Google Play.

Campus maps are also available at all entrances.

Directions and Parking

Social Services/Case Management

Social workers and case managers are available to assist patients and families with counseling, discharge planning, and resource referrals. Working collaboratively with physicians, nurses, and other members of an individual's health care team, these representatives coordinate and facilitate assisted living or nursing placements such as assisted living and nursing home, linkage to public services, and community resources and the discharge process. Speak to your nurse or call (713) 242-3429 for more information.

Spiritual Services

We believe the spiritual and emotional care of our patients and their families is an important aspect of the care we provide. Hospital chaplains are available to listen, to help in crisis situations, and to offer grief counseling, prayer support, and other devotional needs. They can notify local clergy that a patient is in the hospital with your permission, and they assist with ethical issues and advanced directive (living will) counseling.

Chaplaincy Services hours are 7 a.m. to 5 p.m., Monday through Friday. A chaplain is on call 24 hours a day, seven days a week. A minister of your faith is welcome to visit; however, it is the responsibility of the patient or family member to notify the minister.

Patient Relations

The quality of care you receive at Memorial Hermann Memorial City Medical Center is very important to us. The Patient Relations Department is available to assist you with any questions, concerns or grievances you may have during your stay. You can reach the Patient Relations Department by calling 713-242-2020.

To view Memorial Hermann’s policies, click here.

Levels of Care at Memorial Hermann Memorial City Medical Center

There are various levels of care in which patients may be treated, depending upon the severity of their condition. Throughout a patient's stay, he or she may receive care in more than one unit as changes in condition occur.

Intensive Care Units (ICUs)

Intensive care units, or ICUs, provide comprehensive and continuous care to our most critical patients. The Surgical ICU (SICU) and Medical ICU (MICU) at Memorial Hermann Memorial City have been awarded with a gold-level Beacon Award for Excellence by the American Association of Critical-Care Nurses (AACN). This makes our facility the only in Houston to hold two gold-level Beacon Awards, and two of the four gold-level Beacon Awards in the city, exemplifying our commitment to excellent performance and patient outcomes.

Memorial Hermann Memorial City also houses the only dedicated neuroscience ICU in west Houston, integrating the entire spectrum of acute to critical care. With 19 beds dedicated to intensive and acute care, the unit provides a carefully coordinated continuum of care for critically ill patients from admission to discharge.

The Kate Lindig Neonatal ICU (NICU) at Children’s Memorial Hermann Memorial City is a Level III NICU offering exceptional clinical care for high-risk newborns as early as 23 week’s gestation.

Intermediate Care Unit (IMU)

When a patient's condition becomes more stable, he or she may be transferred to a different level of care, most commonly to an intermediate care unit, or IMU.

Acute Care Units

A patient may be admitted directly to one of our acute care units or may be transferred from one of the ICUs as their condition improves. In these units, assessments by the nursing team may be conducted less frequently (in most cases, every three to four hours); however, the call button may be used at any time to facilitate requests. Your caregiver team can provide additional information and specific guidelines about what to expect in the unit where you or your loved one is receiving care.

After Your Stay

Medical Records or Release of Information

After receiving treatment at Memorial Hermann Memorial City Medical Center, you may require copies of your medical records. For more information about how to obtain a copy of your medical record, visit the Release of My Medical Records page.

Business Services

As a patient receiving services Memorial Hermann Memorial City, you are ultimately responsible for the charges associated with your treatment and care. We will send you a summary patient statement following your discharge.

Detailed information about your charges is available by request. If you have a question or wish to request an itemized statement, please contact Patient Business Services/Customer Service by calling (713) 338-5502, or sending an email to Or, you may pay your bill online by credit card or check.

Bills from Memorial Hermann cover services provided by Memorial Hermann only. You will receive separate bills from your attending physician and any consulting physicians. As a reminder, certain radiology services, laboratory services, imaging services, anesthesia and operating room procedures will include a bill from the physicians and a facility charge for the actual procedure.

Support Groups and Classes

A wide variety of support groups and health and wellness education classes are available at Memorial City and throughout the Memorial Hermann Healthcare System. Please call 713-222-CARE (2273) for more information or visit our event page.

* Memorial Hermann Health System owns and operates 14 hospitals and has joint ventures with three other hospital facilities, including Memorial Hermann Surgical Hospital First Colony, Memorial Hermann Surgical Hospital Kingwood and Memorial Hermann Rehabilitation Hospital-Katy.