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Memorial City Medical Center

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Visitor Information

Automated Teller Machines (ATMs)

We have three automated teller machines (ATMs) on campus in the West Pavilion lobby, the East Tower lobby, and the Memorial Hermann Tower lobby.

Gift Shop

There is a gift shop located on our campus for your convenience. Lori's Gift Shop is located on the first floor curved hallway between the East and West Lobby and has flowers, stationery, gifts, and magazines to brighten patients' rooms.

Lori's Gift Shop
8 a.m. to 8:30 p.m., Monday through Friday,
9 a.m. to 7:30 p.m., Saturday & Sunday
(713) 242-3930


Memorial Hermann Memorial City Medical Center has established discounted medical rates at many area hotels to assist patients and their families and visitors. To obtain a list of these hotels, dial ext. 2020 or call the hospital operator.

Information Desk

The patient information desks are located in the East Tower , West Pavilion  and Memorial Hermann Tower lobbies, and are staffed from 9 a.m. to 9 p.m., seven days a week. Reach the patient information desks by dialing ext. 3840.

The Lindig Men's Health Center & Resource Library

Located on the first floor of the Medical Center in the West Pavilion, the Lindig Men's Health Center and Resource Library offers access to information on the many aspects of health, particularly as related to men. Informational resources include medical encyclopedias and dictionaries, current magazines, books and other health-related publications, as well as Internet access and an index of reliable medical web sites.

Chaplaincy Services

We believe the spiritual and emotional care of our patients and their families is an important aspect of the care we provide. Hospital chaplains are available to listen, assist in crises situations, for grief counseling, prayer support, devotional needs, notification of local clergy, assisting with ethical issues, and advance directive (living will) counseling. 

Chaplaincy Services hours are 7 a.m. to 5 p.m., Monday through Friday. A chaplain is on call 24 hours a day, seven days a week. Our All Faiths Chapel, located on the first floor of the West Pavilion, is always open. Chapel services are held on special occasions and religious holidays. If you would like a visit from the hospital chaplain, dial ext. 3849.


Visitors should not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located adjacent to each lobby.


Memorial Hermann Memorial City Medical Center is a tobacco-free environment. Smoking and/or the use of any tobacco products is not permitted anywhere in the hospital or on hospital grounds.

Money and Valuables

We recommend that you leave all valuables at home. The hospital is not responsible for patient or visitor belongings such as watches, rings, glasses, hearing aides, money, dentures, or prosthetic devices.

Denture Care

If you wear dentures, please inform your nurse so that she/he can supply you with a denture cup. When your dentures are not in place, they should be in the denture cup.

  • Please DO NOT wrap your dentures in tissue, washcloths, towels, etc.
  • Please DO NOT place your dentures on your meal tray.
  • Please DO NOT place your dentures under your pillow, on your sheets, or in any concealed place.

Glasses/Hearing Aides

To prevent loss or breakage of your glasses/hearing aides while you are hospitalized, follow these guidelines:  

  • Please DO NOT leave your glasses/hearing aides unprotected on the bedside table.  
  • Please DO NOT put your glasses/hearing aides in the pocket of your gown.
  • Please DO NOT lay your glasses/hearing aides on your meal tray or your bed sheets at any time.  

Lost and Found

Memorial Hermann Memorial City Medical Center does not assume responsibility for lost articles, but will make every effort to assist you in locating them. During your inpatient stay, ask your nurse for assistance regarding lost articles or call Lost and Found at ext. 3830.

To view Memorial Hermann’s policies, click here.

Visiting Hours

We have guidelines in place to help you and your family work with our doctors, nurses, and staff to get the most out of your hospital stay. Please take a few minutes to review the following with your loved ones.

Visitation Guidelines

Visitors are welcome during your stay; in the interest of your wellbeing please observe the following guidelines:

  • Open Visitation - except during the following times to accommodate nursing transition of care
  • 6:30 a.m. - 7:30 a.m.
  • 6:30 p.m. - 7:30 p.m.
  • Two visitors welcome in the room - only 1 overnight
  • No visitors under the age 14
  • Wash your hands before and after entering the room
  • No plants or flowers are permitted in patient rooms
  • No food permitted in the patient room
  • Patient privacy code (4 digits) necessary for patient condition updates

Late Night Visitation Guidelines

For the safety of our patients and staff, entry points into the hospital are limited after 9 p.m. We request all visitors register with a security officer after 9 p.m. and obtain a visitors pass.

Please check in with a security officer in one of the following after hour entry points:

  • Memorial Hermann Tower - (713) 827-5501
  • Open 24 hours a day
  • East Tower - (713) 242-3428
  • Until midnight - check in the East lobby (Gessner entrance)
  • After midnight - check in the Emergency Room