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For Patients and Visitors

Information for Patients & Visitors

For Patients

Business Services: 713.448.5502 or 800.526.2121

Language assistance: Interpreter services are available for all languages (including American sign language - ASL). The patient or family representative should ask a nurse for assistance. Call toll-free 24 hours: 800.874.9426.

Patient Relations: Patient Relations Representative, 713.867.4459

For Visitors

Northwest Gift Shop ButtonGift Shop: 1st floor, near main lobby

Library: South Tower, Learning Center, 8 a.m.-5 p.m.

Medical Records: 1st floor, near South Tower, 8 a.m.-4:30 p.m. (release of information)*

Meditation/Chapel/Prayer Rooms

  • T.C. Jester Chapel: 1st floor
  • Chaplain: 713.867.4463

Hotels Near Memorial Hermann Northwest Hospital

Hotels: Please inform the hotel you were referred by MHNW to receive discount rates.

1102 Northwest Freeway
Houston, TX

Ramada Inn Plaza
12901 Northwest Freeway
Houston, TX

Courtyard by Marriott-Brookhollow
2504 North Loop West
Houston, TX
Hampton Inn - Northwest
20035 Northwest Freeway
Houston TX
3800 North Loop West
Houston, TX
Holiday Inn
I-10/7787 Katy Freeway
Houston, TX
Comfort Inn - Brook Hollow
4760 Sherwood / 290 @ Mangum
Houston, TX

Visiting Hours

Visiting Hours and Guidelines

General Visiting

10 a.m. - 8:30 p.m.


5:30 - 6 a.m.
8 a.m. - 6 p.m.
8 - 9 p.m.
Children under 12 not permitted in patient care areas.
After 8:30 p.m. you must enter or exit from the Emergency Center.

Ethics Concerns and Advance Directives

Patient advocacy: (713) 867-4459