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During Your Stay at Memorial Hermann-TMC

Welcome to our unit. Below you’ll find quick reference information about our staff, communication, patient care and patient services while you are here. We look forward to providing you an exceptional patient experience.

Staff

Nurses work 12-hour shifts: 7 a.m. to 7 p.m. and 7 p.m. to 7 a.m. Nurses are responsible for managing your medications, your pain, and interacting with the doctors to coordinate your care.

Patient Care Assistants (PCAs) are responsible for assisting the nurse with obtaining vital signs, checking blood sugars (if applicable) and helping with activities of daily living, such as bathing, bathroom assistance and grooming.

The Unit Coordinator will be the voice on the speaker when you press your call button. She will direct your call to the appropriate staff member.

We also have a Pharmacist, Case Manager, and Social Worker who are available to assist with any needs while you are in the hospital and in preparation for discharge.

Communication

The call button is the red cross symbol or red button with person symbol on your remote. When you press this button, the secretary receives your call. Use this button if you need assistance right away. Remember, your nurse or PCA will also be checking on you hourly during the day and every other hour during the night.

All nurses and PCAs carry a hospital phone so they can be reached directly.

There is a white telephone in your room. Use this to call your nurse directly, to call in your food order or to dial out. Press the red button to turn the phone on. If dialing out, press 9.

The White Board assists us in our communication with you. You care team will update this regularly with their names and other important information.

Patient Care

Most doctors order blood draws to be done in the “early morning.” Please expect the blood draw to be done before 6 a.m. This is to ensure that results are posted before the physicians make their rounds.

Doctor Rounding is typically done in the mornings or evenings, though it can vary by physician. If you need something more urgently, please ask your nurse to page your doctor.

We practice Hourly Rounding which means that a member of our staff will be in your room to check on you every hour during the day and every other hour during the night to see if you need any assistance, such as bathroom or comfort.

Vital Signs, including blood pressure, heart rate, temperature, respiratory rate, oxygen level, and pain level are taken every four hours, unless you are immediately post-op, then they are taken more frequently to ensure you are doing well.

Patient Services

Channel 67 on your television is the Care Channel. It features soft music and images to help you relax.

Chaplaincy Services is available 24 hours a day to offer spiritual support. From the white telephone in your room, dial 4.4160.

Food Services provide patients breakfast, lunch and dinner, unless they have NPO (nothing by mouth) orders. From the white telephone in your room, dial 4.6368 to place your order. If you need assistance, please ask your nurse or PCA. Breakfast orders can be placed beginning at 6:30 a.m. Dinner orders must be placed before 7 p.m.

Visiting hours are until 9 p.m. each day. One person can stay overnight with the patient, but that person must be 18 years of age or over.