Chief Operating Officer
Memorial Hermann-Texas Medical Center
Thomas "Tom" Flanagan, R.N., B.S.N., M.A., L.P., is the chief operating officer at Memorial Hermann-Texas Medical Center, which is renowned for providing leading-edge care in trauma, heart, neuroscience, orthopedics, women’s health, general surgery and organ transplantation services. As one of only two certified Level I trauma centers in the Greater Houston area, Memorial Hermann-TMC provides 24/7 emergency and trauma care in addition to serving as the primary teaching hospital for UTHealth Medical School.
In his role, Flanagan is responsible for all operations at the 1,082-bed tertiary care hospital, in addition to serving as the executive leader of Life Flight®, the Texas Trauma Institute, Emergency Services, Risk Management and Perioperative Services. With almost four decades of both clinical and administrative healthcare experience, Flanagan is widely recognized for his proficiency in crisis management and disaster preparedness. He began his career as a respiratory therapist before becoming an emergency room nurse and then a Life Flight nurse, where he would eventually rise through the ranks to run the entire program.
Prior to being named COO of Memorial Hermann-TMC, Flanagan had executive responsibility for emergency services, trauma services and Life Flight for the 12-hospital Memorial Hermann Health System. In this role, he was critical to the success of an unprecedented capital campaign in collaboration with the Memorial Hermann Foundation, during which more than $40 million was raised to replace the aging fleet of air ambulances. The new state-of-the-art helicopters made their debut in 2006, solidifying Life Flight’s position as the national leader in critical care air transport service.
Among his many professional accolades, Flanagan has been named "National Program Director of the Year" by American Eurocopter and the Association of Air Medical Services and "Emergency Nurse of the Year" by the Greater Houston EMS Council. He received a Distinguished Alumnus Award from The University of Texas Health Science Center at Houston School of Nursing and was honored by HealthWeek with a Nursing Excellence Award for Nursing and Administration. Flanagan was the recipient of the Memorial Hermann Dan S. Wilford Spirit Award, an honor given to one employee whose personal values and attributes most closely reflect those of former president and chief executive officer of Memorial Hermann.
Flanagan serves as a board member for numerous organizations, including the Harris County Department of Education’s Center for Safe and Secure Schools, the EMS Departments at both Houston Community College and San Jacinto Community College, and the Southeast Texas Regional Advisory Council.
Flanagan received a bachelor's in nursing from UTHealth School of Nursing and a master's in organizational management from the University of Phoenix.