Texas Medical Center
Volunteering and Donations FAQ
With your patience we will be able to accommodate you.
Training takes place mostly during the business day. If your desire is to work during the evenings and/or weekends, you will need to arrange your schedule so that you are able to attend our orientation and daytime unit-based training.
You must be at least 15 years old to volunteer. Summer
Teens must turn 15 by the first week of June and begin high school in the fall.
Our volunteers have a wide range of contact with a variety of staff members, however, the volunteer program is not structured to provide a shadowing/observational experience.
This process can take 2-4 weeks to complete. It is our responsibility to ensure the safety of our patients with a thorough screening process, which includes a health screening and criminal background check.
Volunteers will be selected to attend an orientation
and participate in 20 hours of initial volunteer training at our information
desks. Once the 20 hours are complete and a volunteer is ready to move to a
specific unit, a second tailored training will begin which specifically covers
the volunteer’s duties within the department or hospital unit.
We appreciate the gesture but, due to patient confidentiality and infection control policies, we are not able to accommodate group volunteering in our hospitals on a short-term basis. If your group is interested in doing a project for the hospital, please contact the Volunteer Services Office at (713) 704-4141 for group activities that can benefit the patients and staff at our hospital.
Please call the Volunteer Services office at (713) 704-4141 to inform us of your donation so that we may discuss an appropriate time for drop-off. You should inform Valet Parking that you are dropping off a donation to Volunteer Services. Please note that in most cases, donated items must be new and should NOT be gift-wrapped in order for us to distribute the items.
Because our patients come from a wide variety of religious, political, and social backgrounds, we require that all donations be religiously and politically neutral.
If you wish to donate something not on this list, please call our office to discuss.
All donations will be acknowledged. If you deliver your donation, fill out a donor form and we will mail you an acknowledgement letter. If you are sending a donation, please include your name, address, and phone number, and we will mail you a letter of acknowledgment. We do not specify dollar amounts on our acknowledgement letters.
Due to staffing and transportation limitations, we are not able to pick up your donations. However, in-kind donations can be mailed to Volunteer Services, Memorial Hermann-Texas Medical Center and Children's Memorial Hermann Hospital, 6411 Fannin, Houston, TX 77030-1501.
Due to infection control issues and safety guidelines, we are only able to give our patients newly purchased toys. It is recommended that donated items be in original packaging.
No food (including candy) may be given to the patients. Many of our patients are on dietary restrictions and cannot have certain foods. Please do not bring any edible donations to the hospital. We also ask that you not include any food with other donations.
We are sorry, but because of concerns for the patient's privacy, infection control and security, donors are not permitted to visit patient floors. Please be assured that our patients are appreciative of your donation.
If you or your group is interested in performing at the hospital, please call (713) 704-4141 for more information.