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The Woodlands Hospital Emergency Center

The Woodlands Hospital
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General Information

The Emergency Center (ER) at Memorial Hermann The Woodlands Hospital stands ready to handle any health crisis - from minor to critical 24/7.

Life Flight at The Woodlands Hospital

Memorial Hermann The Woodlands is a Level III trauma center, currently operating as a Level II trauma center while we work toward this higher trauma designation.

Our Emergency Center treats both children and adults, is equipped to handle trauma and emergency care, and is staffed with a multi-disciplinary team including board-certified physicians. We have a helipad for air ambulances such as Life Flight® - and in early 2017 will add an additional helipad on the roof of our East Tower.

Additionally, Memorial Hermann The Woodlands is part of the largest non-profit network of hospitals in the greater Houston area, and this includes the Level I trauma centers Memorial Hermann-Texas Medical Center and Children's Memorial Hermann.

Learn more about our 24-hour ER across from Wal-Mart on Woodlands Parkway near FM 2978.

Online ER Check In

Now Available - three easy steps to reduce your ER wait time.

Choose an ER
Select a Treatment Time
Be Seen Within 15 Minutes of Arrival
Choose an emergency room near you. See all locations »
Select a treatment time & complete the required information to pre-register online.
Wait in the comfort of your home instead of the ER & a healthcare professional will see you within 15 minutes of arrival.

 

In the event of a true emergency, dial 9-1-1 or go to the nearest emergency room immediately.

If patients with more emergent medical conditions are present in the ER at your scheduled time, those patients will be seen prior to you.

Our ER in The Woodlands offers:

  • Twenty two beds
  • A room for triage and medical screening
  • Coverage 24/7 by board-certified emergency physicians and a support staff that includes physician assistants, nurse practitioners and emergency-trained registered nurses
  • Full-body scanning equipment (64-slice CT scan) and portable radiology equipment for rapid diagnosis and treatment
  • Clean, comfortable waiting rooms
  • Recognized care:
  • Memorial Hermann The Woodlands has earned the Gold Seal of Approval™ from The Joint Commission for Primary Stroke Centers, and also features telemedicine services for stroke patients
  • Memorial Hermann The Woodlands is also part of the largest, citywide network of nationally accredited Chest Pain Centers

Just for kids:

  • Pediatric ER Medical Director Alfred Martinez, MD
  • The services of a trained Child Life Specialist to provide emotional support for children related to illness, injury and hospitalization
  • Suite of specially themed and decorated children's treatment rooms with pediatric medical equipment
  • Addition of pediatric sub-specialists affiliated with Children's Memorial Hermann The Woodlands, including: pediatric cardiology, pediatric neurology, pediatric gastroenterology (G/I), pediatric endocrinology, pediatric rehabilitation, pediatric dermatology, pediatric ophthalmology, pediatric radiology, and maternal-fetal medicine
  • If required, children can be admitted to one of the private rooms in the Children's Memorial Hermann The Woodlands pediatric unit on the second floor of Memorial Hermann The Woodlands
  • Addition of pediatric telemedicine in collaboration with Children's Memorial Hermann Hospital and The University of Texas Health Science Center at Houston (UTHealth) Medical School in the Texas Medical Center, provides round-the-clock access to real-time pediatric surgical consultations for infants, children and adolescents in The Woodlands and surrounding communities.

Growing to meet your needs:

Memorial Hermann has invested $17.4 million into the expansion and renovation of the Emergency Center at Memorial Hermann The Woodlands Hospital to include:

  • 3,400 square feet of new space, bringing the ER to a total of 32,400 square feet
  • Seven additional treatments rooms including three trauma rooms, bringing the ER’s room count to 35
  • Exterior enhancements including a new entrance for the public and a new entrance for EMS
  • New waiting areas for adults and a separate one for children too
  • New space for children’s emergency services
  • Phase One and Two are complete, and the entire project will wrap up in early 2017
  • These renovations will help to improve the ER’s efficiency and move patients through faster
  • An additional helipad will be built on the roof of the East Tower in early 2017

Trauma centers explained:

Ben Taub (Harris County Hospital District), Memorial Hermann-Texas Medical Center and the University of Texas Medical Branch in Galveston are the only three Level I trauma centers in the Greater Houston area. However, there should be a Level I trauma center for every million residents as a rule of thumb and added the three facilities are not strategically positioned to serve the region’s nearly six million residents. The American College of Surgeons (ACoS) provides a trauma center designation to hospitals depending on their levels of service. Memorial Hermann The Woodlands Hospital is one of two hospitals in Montgomery County that are Level III trauma centers – and both are aiming to attain Level II trauma center status in 2016/2017.

Level I:

  • Offers 24-hour in-house coverage by general surgeon, orthopedic surgery, neurosurgery, anesthesiology, emergency medicine, radiology, internal medicine, plastic surgery, oral and maxillofacial surgery, pediatric and critical care
  • Serves as referral resource for nearby community hospitals
  • Operates teaching and research programs in conjunction with a medical school (Memorial Hermann does so with UT)
  • Meets annual requirements for volume of severely injured patients

Level II:

  • Offers 24-hour in-house coverage by general surgeons as well as coverage in orthopedic surgery, neurosurgery, anesthesiology, emergency medicine, radiology and critical care
  • Tertiary care needs, such as cardiac surgery, hemodialysis and microvascular surgery, may be referred to a Level I trauma center
  • May refer burn and pediatric trauma patients to certified facilities

Level III:

  • Offers 24-hour coverage by emergency medicine physicians and the prompt availability of general surgeons and anesthesiologists
  • Has patient transfer agreements with Level I or Level II trauma center
  • Offers back up care for rural hospitals
  • Features continued education programs for trauma personnel
  • Must have an active outreach program

Services

Our ER in The Woodlands offers:

  • Twenty two beds
  • A room for triage and medical screening
  • Coverage 24/7 by board-certified emergency physicians and a support staff that includes physician assistants, nurse practitioners and emergency-trained registered nurses
  • Full-body scanning equipment (64-slice CT scan) and portable radiology equipment for rapid diagnosis and treatment
  • Clean, comfortable waiting rooms
  • Recognized care: 
  • Memorial Hermann The Woodlands is also part of the largest, citywide network of nationally accredited Chest Pain Centers

Just for kids:

  • The services of a trained Child Life Specialist to provide emotional support for children related to illness, injury and hospitalization
  • Suite of specially themed and decorated children's treatment rooms with pediatric medical equipment
  • Addition of pediatric sub-specialists affiliated with Children's Memorial Hermann The Woodlands, including: pediatric cardiology, pediatric neurology, pediatric gastroenterology (G/I), pediatric endocrinology, pediatric dermatology, pediatric ophthalmology, pediatric radiology, and maternal-fetal medicine
  • If required, children can be admitted to one of the private rooms in the Children's Memorial Hermann The Woodlands pediatric unit on the second floor of Memorial  Hermann The Woodlands
  • Rooms equipped with a TV and DVD player, plus a sleeper sofa for a parent
  • Central playroom offers an assortment of toys, books and video games
  • Addition of pediatric telemedicine in collaboration with Children's Memorial Hermann Hospital and The University of Texas Health Science Center at Houston (UTHealth) Medical School in the Texas Medical Center, provides round-the-clock access to real-time pediatric surgical consultations for infants, children and adolescents in The Woodlands and surrounding communities.

Schedule An Appointment

Online ER Check In

Now Available - three easy steps to reduce your ER wait time.

Choose an ER
Select a Treatment Time
Be Seen Within 15 Minutes of Arrival
Choose an emergency room near you. See all locations »
Select a treatment time & complete the required information to pre-register online.
Wait in the comfort of your home instead of the ER & a healthcare professional will see you within 15 minutes of arrival.

 

In the event of a true emergency, dial 9-1-1 or go to the nearest emergency room immediately.

If patients with more emergent medical conditions are present in the ER at your scheduled time, those patients will be seen prior to you.

Parking

Free surface lot parking off Medical Plaza Drive - where you can access the ER through its main entrance (to the right when looking at the Hospital) or through the Star Lobby entrance (to the left when looking at Memorial Hermann The Woodlands Hospital).

Once parked, walk into the covered ER entrance next to Medical Plaza 2 (MP2) and adjacent to surface lot parking off Medical Plaza Drive. Once inside the glass doors, take a right and enter the ER - there is a reception desk in front of you.

You may also enter from the Star Lobby covered entrance off Medical Plaza Drive. There take a right at the information desk and continue to the end of the hall; then take a left into the ER before the glass doors that lead back outside.

Free valet parking is also available at the Star Lobby entrance during peak, weekday business hours.

Additional free parking is available in Garage 2 located at the corner of Medical Plaza Drive and the I45 southbound feeder road.

Note: Ambulances arrive at the back of the ER near the helipad via a road off the I45 southbound feeder road.