Memorial Hermann Northeast Employees, Physicians Honored for ‘WOWing’
TEXAS MEDICAL CENTER (February01,
These Memorial Hermann Northeast Hospital employees were honored as five of the Hospital's most patient-pleasing employees: Danielle Romero, from left, Susie Alters RN, Alicia Andrews, RN, Alice Andrews, RN, and Michelle Eby, RN. The Northeast campus recently held a reception for 121 employees who received three or more patient compliments in December.
Memorial Hermann Northeast and employees and physicians once again were honored for their "WOW" factor.
At the Northeast campus, "WOW" stands for "Working On Wonderful" and 121 physicians and employees were recognized for "WOWing" their patients during the ceremony held last week.
The program is called "iWOWed" which stands for "i Work On Wonderful every day." The purpose of the program is to recognize staff members and employees for positive customer service based on verbal or written compliments including letters, emails, phone calls or comments from the Hospital's customer service surveys.
There are four levels of recognition, all based on how often an employee or physician is recognized. The more compliments an employee receives, the more recognition they receive.
Those honored included:
Glow Level -- More than 16 compliments in the last three months:
Gold Level - 10 to 15 compliments in the last three months:
Silver Level - six to nine compliments in the last three months:
Bronze Level - Three to five compliments in the last three months:
Departments and Units also were honored for their patient satisfaction scores which are based on questionnaires completed and returned by patients.
Winning departments included: