Memorial Hermann launches ‘Find My Way’
Memorial Hermann Health System has announced the launch of Memorial Hermann Find My Way, a digital
wayfinding app aimed at improving the patient experience while reducing late
and missed appointments. The app currently features navigation for Memorial
Hermann Memorial City Medical Center, with plans to expand to other locations throughout
the System in the near future.
“At Memorial Hermann,
we recognize that navigating health care can be frustrating. We’ve made it our
mission to put the patient first, and that means removing barriers by directly
addressing some of the most common complaints – particularly difficulties with
wayfinding and parking,” said David Bradshaw, Executive Vice President and
Chief Strategy Officer at Memorial Hermann.
Healthcare recently reported on
a wave of wayfinding strategies being tested nationwide, as health systems
search for solutions to improve the patient experience. “We are excited to be
the first health system in Houston to announce this innovative beacon
technology, which is just the beginning of a more seamless
healthcare experience for our patients and
members,” said Bradshaw.
Find My Way is powered by Connexient, whose MediNavTMsolution has been deployed at over two dozen major health
systems across the country. The beacon, blue dot technology guides a patient or
visitor from their starting location to their final destination by providing
door-to-door directions for: hospital departments; physician offices; points of
interest such as ATMs, dining facilities, pharmacies and more; and even the
most convenient parking location based on the appointment location inside the
facility. Advanced features, such as a parking planner, marks the exact parking
location and navigates the user back to his or her car when finished with an
appointment or visit.
"We are delighted to announce Memorial Hermann as the first
health system in Texas, and 24th in the nation, to select MediNav as
its wayfinding solution of choice,” said Mark Green, Connexient CEO and
Co-Founder. “The System has been a long-time
leader in innovation and technology. This digital strategy exemplifies its
commitment to patient experience and healthcare transformation.”
Memorial Hermann Find
My Way is currently available as a free download in
the App Store for IOS and Google Play for Android.