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Memorial Hermann Notifies Patients of Privacy Incident

HOUSTON, TX (October30, 2014)

Memorial Hermann Health System is committed to protecting the confidentiality and security of our patients’ information. Regrettably, this notice concerns an incident involving some of that information.

On July 7, 2014, we learned that a now former clinical employee accessed patients’ electronic medical records outside of the employee’s normal job duties from December 2007 to July 2014. We immediately launched a thorough investigation, including hiring outside forensic experts, and suspended the employee’s access to the medical records. Our investigation, which was finalized in August, determined that the employee accessed some patients’ medical records. These included patients’ names, addresses, medical record numbers, dates of birth, health insurance information, and, in some instances, social security numbers. Patients’ financial information, such as credit cards or bank accounts, was not included.

This incident does not affect all Memorial Hermann patients, only certain patients during the specified timeframe.

Following the completed investigation, we began mailing letters to affected patients on August 29, 2014, and established a dedicated call center to answer any questions they may have. If you have not received a letter but believe you are affected, please call 1-877-819-9774, Monday through Friday, between 8:00 a.m. and 8:00 p.m. Central Time.

We recommend that you regularly review the explanation of benefits statement that you receive from you or your child’s health insurer. If you identify services on the explanation of benefits that you did not receive, please immediately contact the insurer.

We also recommend that you regularly review your credit reports. You may obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting companies. To order your annual free report please visit www.annualcreditreport.com, call toll free at 1-877-322-8228, or directly contact the three nationwide credit reporting companies:

Equifax
PO Box 740241
Atlanta, GA 30374
www.equifax.com
1-800-525-6285

Experian
PO Box 9554
Allen, TX 75013
www.experian.com
1-888-397-3742

TransUnion
PO Box 6790
Fullerton, CA 92834
www.transunion.com
1-800-680-7289

We value patient privacy and deeply regret any inconvenience this may have caused our patients. Although privacy training is in place for all employees, Memorial Hermann continues to investigate and to review its privacy policies and practices in an effort to prevent something like this from happening in the future.