News Releases
Top Ratings
for Patient Satisfaction Earned by Memorial Hermann The Woodlands
Hospital
The
Woodlands, Texas, September 2, 2004 – A
steadfast commitment to patients and families pushed Memorial
Hermann The Woodlands Hospitals’ in-patient
satisfaction scores into the nation’s top 10 percent, according
to the most recent results documented by Press Ganey Associates, the
country’s leading independent healthcare satisfaction measurement
company.
The facility ranked in the 91 st percentile for all hospitals nationally,
the 90 th percentile among similarly sized hospitals, and 99 th percentile
for hospitals in Southeast Texas, according to Press Ganey.
“Our results are a reflection of the hard work and dedication
of our physicians, employee partners and volunteers to care for our
patients and their families,” said Steve Sanders, CEO of Memorial
Hermann The Woodlands Hospital.
The outstanding performance improvement over the past two years also
earned the prestigious Press Ganey 2004 Compass Award for the hospital.
“This award is given to acknowledge organizations that demonstrate
a commitment to using patient satisfaction data to improve the quality
of healthcare,” said Press Ganey president and CEO Mel Hall,
Ph. D. “That is what Memorial Hermann The Woodlands and Press
Ganey are committed to.”
“Memorial Hermann The Woodlands’ employees, volunteers
and physicians have embraced the importance of great customer relations,” added
Sandra Zwick, AVP of Hospital Operations.
Officials at Memorial
Hermann The Woodlands attributed the ratings boost in part to the
hospital’s new patient tower, which features
a Family Birth Center and was designed to include recommendations made
by patients and a community women’s advisory council.
“Before building our new Family Birth Center, we took the time
to listen to the community we serve,” said Patient Care Services
AVP Pat Goodpastor, citing one example of patient-influenced design. “We
learned what our patients considered the ideal care unit and delivered
accordingly.”
Other innovative features
added at the hospital in the past two years include a neonatal intensive
care unit, an interventional cardiac catheterization lab and the Memorial
Hermann e-ICU Advantage, a state-of-the-art system that supports on-site
care with 24-hour remote monitoring. Also, with the comfort and convenience
of patients’ families
in mind, the new patient rooms are equipped with sofa beds, Internet
access and other amenities
For more information,
contact Media Relations.
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