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Top Ratings for Patient Satisfaction Earned by Memorial Hermann Children's Hospital

Houston, Texas – A family centered approach to patient care pushed patient-satisfaction scores for Memorial Hermann Children’s Hospital into the nation’s top 2 percent. The scores come from the most recent results documented by Press Ganey Associates, the country’s leading independent healthcare satisfaction measurement company.

Compared with 55 other children’s hospitals nationwide, Memorial Hermann Children’s Hospital ranked in the 98th percentile. The scores are based on patient-satisfaction surveys taken June through August 2005.

“It’s especially hard for children and their families to come to a hospital, and we do everything we can to make that experience a positive one,” said Steve Allen, M.D., MBA, CEO of Memorial Hermann Children’s Hospital. “One of the things we do is to create an environment in which the needs of children and their families are not only met but anticipated in a caring and highly professional manner. And that naturally leads to high patient satisfaction scores.”

To create such an environment, input is continually sought from patients, their families and staff members.

One recent addition that helps add fun to the healing process is the newly opened Hollywood Video Starlight Site. Developed through a partnership with Hollywood Video and the Starlight Starbright Foundation, the site includes a movie theater, videogame and computer stations, a lounge area and a large, colorful fish tank.

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