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Charity Care Program

Memorial Hermann Healthcare System’s Charity Policy and Admissions Policy govern how charity care is provided.  On the basis of these policies, a determination will be made regarding a patient’s eligibility for charity care.

Payment from all other possible payment sources must be exhausted before a patient can be considered for the charity care program.  For patients who do not have insurance coverage, alternate funding and payment plan options may be available. Our staff or contracted agents work with patients to identify potential options.

Charity care may be available to patients who do not have the means to pay for their healthcare expenses and do not qualify for any government or other programs. A patient may qualify for charity based on federal poverty guidelines.

To be considered for this program, patients are required to provide financial information for the household by completing a Financial Information Form along with supporting documentation.  To verify income, the most current Federal Income Tax Return should be provided.  Other pieces of supporting documentation may be requested in addition to or instead of the Tax Return, including:  Last two Employer paycheck stubs, written documentation from income sources, and a copy of all bank statements for the last three months. Memorial Hermann reserves the right to review an applicant’s credit report, property tax records, and/or other public or personal documents prior to a determination regarding program eligibility.

To request a Financial Information Form, please contact our Customer Service Department at 713.338.5502.