Quality

Memorial Hermann Focuses on Quality

At Memorial Hermann, quality and safety are core strategies that drive our ability to provide patients the best possible clinical outcomes and exceptional patient care. In order to consistently deliver such care, the employees and physicians associated with our hospitals embrace a culture based on individual accountability and breakthrough innovation. This has led to a relentless focus on continuous improvement in quality and patient safety.

In 2009, Memorial Hermann was recognized for achieving meaningful, sustainable quality improvement in healthcare as the 2009 recipient of the National Quality Healthcare Award from the National Quality Forum (NQF). NQF is a unique, multi-stakeholder, nonprofit organization dedicated to improving the quality of American healthcare by setting national priorities and goals for performance improvement, endorsing national consensus standards for measuring and publicly reporting on performance, and promoting the attainment of national goals through education and outreach programs.

These pages demonstrate our commitment to quality and patient safety. Leading the way is Chief Medical Officer M. Michael Shabot, M.D, who oversees quality initiatives and guides our efforts to continually improve patient care.

Part of that effort includes routinely measuring and reporting our performance against national, state and local standards for healthcare quality. We are committed to providing you and your family with current and accurate information in a consumer-friendly format that includes:

• Clinical indicators
• Patient safety
• Patient satisfaction
• Quality spotlight

For questions about Memorial Hermann's commitment to quality patient care, e-mail quality@memorialhermann.org.