Frequently Asked Questions
The doctor's office scheduled my procedure. What do I do next?
The next step involves Registration and Preadmission Testing. A Business Office representative may call you at home to obtain the necessary information for the registration process or the information will be obtained when you come in for Preadmission Testing.
Where do I go for Registration and Pre-Admit Testing?
Registration is located on the first floor in the Pavilion. After completion of the registration process, you will be asked to take a seat in the waiting room. Preadmission Testing is located in the same area. A staff member from Preadmission Testing will come to the waiting room and escort you into the Preadmission Testing department for completion of the process. The Pavilion is connected to Professional Building I (7777).
Will insurance cover my procedure? Who may I call if I have questions later?
A Patient Access Services representative will conduct a financial interview with you regarding your insurance coverage, co-pay (if any), and assist you with making financial arrangements. A Patient Access Services representative may contact you at home or obtain the information when you come in for Preadmission Testing. If additional questions arise at a later time, call (713) 456-5475.
Do I need to go to Pre-Admit Testing if I do not need any lab work or had it done somewhere else?
It is important to get a baseline health assessment to ensure that you are a safe candidate for anesthesia. Often your doctor or the anesthesiologist requires laboratory tests, electrocardiograms and X-rays prior to the day of your procedure. You may not require any tests or they may be done elsewhere. A Pre-Admit Testing nurse will still need to interview you to complete an assessment of your health history and give you preoperative instructions and directions as to where to report to on the day of your procedure. At that time you will have an opportunity to address any concerns that you may have.
When should I come into Pre-Admit Testing?
It is preferable that you come in at least a day or two prior to your procedure date to allow time to obtain lab results and completion of the entire process. You may Pre-admit up to 30 days prior to your procedure date.
How long does Pre-Admit Testing take?
The entire process from registration through testing should take about 1 1/2 hours. There are times when the volumes are high and it may take longer if you have not scheduled an appointment.
What are the hours for Pre-Admit Testing? Where do I call to make an appointment?
Preadmission Testing is open Monday through Friday from 7 a.m. - 6 p.m. The department is opened on Saturday from 8 a.m. - 12 noon by appointment only. To schedule an appointment call (713) 456-5709.
Where do I report to on the day of my procedure? What time should I arrive?
The nurse in Preadmission Testing will instruct you where to report to on the day of your procedure. The type of procedure will depend on your entry point into the hospital. You will be given a written copy of your instructions. You will receive instructions from your doctor's office regarding your arrival time on the day of your procedure.
Where can I park?
Visitor parking is available in the parking garage that is connected to Professional Building II (7737). Additional parking is available in the Alamo and Texas parking lots on the hospital campus. Valet parking is available outside of Professional Building I (7777).
What sort of preparation do I need before my procedure?
The type of preparation that you require depends on the type of procedure and type of anesthesia that you are having. Your doctor's office and the Pre-Admit Testing nurse will instruct you.
Who will administer my anesthesia?
At Memorial Hermann Southwest Hospital, a doctor gives anesthesia. You will meet your anesthesiologist on the day of your procedure. The doctor will discuss the choices that you have regarding the type of anesthesia. The anesthesiologists are members of Greater Houston Anesthesiology. Please visit their web site at www.ChooseGHA.com for additional information.
Where do my family members and/or visitors wait?
A staff member will instruct your family/visitors where to wait while you are having your procedure.
When will I be able to go home after my procedure?
The length of stay depends on the type of procedure that you had and the type of anesthesia that you received. If you had a general anesthetic, you will stay in the post-anesthesia care unit for a minimum of one hour. If it is planned for you to go home that same day, you will be assisted with dressing once you are stable and then taken to the Day Surgery Phase II area and seated in a recliner. You will stay in that area until you are ready to be discharged. If your doctor elects to place you in Observation, you will be transferred to the short stay area of the hospital. Your doctor will visit you and discharge you within a 24-hour period depending on your recovery from the procedure. If you are being admitted into the hospital following your procedure, you will be transferred to a hospital room after your recovery phase.
Can I drive myself home?
You must have a responsible adult available to drive you home, and someone to care for you for the first 24 hours after your procedure.
How do I care for myself at home?
At the time of discharge you and your escort will be given verbal and written instructions regarding your home care, follow up with your physician, and an emergency telephone number. If you had day surgery, you will be contacted by a nurse from the Day Surgery Center the following day to check on your progress.
Will I have an opportunity to comment on my stay at your facility?
All inpatients in the hospital will receive a Press-Ganey Survey. This is the tool that the hospital utilizes to rate the service that you received. The surveys are sent randomly to every third outpatient. Please take the time to complete the survey and return it in the self addressed envelope. We strive to provide very good service to you and your family, and we would appreciate your feedback.