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Northwest Hospital

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Information for Patients & Visitors

For Patients

Business Services: 713.448.5502 or 800.526.2121

Language assistance: Interpreter services are available for all languages (including American sign language - ASL). The patient or family representative should ask a nurse for assistance. Call toll-free 24 hours: 800.874.9426.

Patient Relations: Patient Relations Representative, 713.867.4459

For Visitors

Northwest Gift Shop ButtonGift Shop: 1st floor, near main lobby

Library: South Tower, Learning Center, 8 a.m.-5 p.m.

Medical Records: First floor, near South Tower, 8 a.m. to 4:30 p.m. (release of information)

Meditation/Chapel/Prayer Rooms

  • T.C. Jester Chapel: First floor
  • Chaplain: 713-867-4463

Hotels Near Memorial Hermann Northwest Hospital

Hotels: Please inform the hotel you were referred by MHNW to receive discounted rates.

Hampton Inn & Suites I-10/Central
5820 Katy Fwy
Houston, TX

SpringHill Suites Marriott Brookhollow
2750 North Loop West
Houston, TX

Courtyard Houston Brookhollow
2504 North Loop West
Houston, TX
Sheraton Brookhollow
3800 North Loop West
Houston, TX
Hilton Garden Inn NW America Plaza
14919 Northwest Fwy
Houston, TX
La Quinta Inn Northwest
1102 Northwest Freeway
Houston, TX

Visiting Hours

Visiting Hours and Guidelines

General Visiting

10 a.m. - 8:30 p.m.


5:30 - 6 a.m.
8 a.m. - 6 p.m.
8 - 9 p.m.
Children under 12 not permitted in patient care areas.
After 8:30 p.m. you must enter or exit from the Emergency Center.

Ethics Concerns and Advance Directives

Patient advocacy: (713) 867-4459