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Modified Visitor Policy FAQs – Aug. 31, 2020

What changes are being made to Memorial Hermann's Visitor Policy?

Effective Monday, Aug. 31, Memorial Hermann will allow one adult visitor (18 and over) per patient per day at our acute care facilities, as well as TIRR Memorial Hermann and Memorial Hermann Rehabilitation Hospital-Katy. Children’s Memorial Hermann Hospital will allow two adult visitors (18 and over) per patient per day.

Is the Visitor Policy changing for Memorial Hermann outpatient facilities?

At this time, Memorial Hermann’s outpatient facilities, including OPID, SM&R and MHMG clinics, as well as TIRR Memorial Hermann Outpatient Rehabilitation and Memorial Hermann Rehabilitation Hospital-Katy Outpatient Rehabilitation will continue to enforce a no-visitor policy until further notice to ensure social distancing can be achieved in waiting areas. University Place will also continue to restrict all visitors in compliance with state guidelines for nursing centers.

Are there any exceptions to the Visitor Policy?

Very limited compassionate exceptions to the modified visitor policy may be made for areas including Palliative Care, Supportive Care, Hospice, NICU, Pediatrics and Labor & Delivery, and will be managed by each facility.

What precautions are we taking to ensure only healthy individuals enter Memorial Hermann facilities?

All visitors will be required to clear a health screening prior to entering, just as members of our workforce do. Visitors will be provided with a surgical mask and must wear the mask at all times while inside our facilities.

Visitor Screening FAQs – Aug. 31, 2020

Why do I have to be screened before visiting my loved one?

To protect the health of our patients, members of our workforce and our community, every individual entering a Memorial Hermann facility is required to clear a health screening and wear a surgical mask at all times while inside a Memorial Hermann facility.

How do I complete Visitor Screening online?

To streamline the screening process, visitors are encouraged to complete the online pre-screening form at Visitors will be required to show confirmation they have cleared screening to the screening staff, and have their temperature taken prior to entering the facility.

Why didn’t I clear screening?

If you did not clear screening, symptoms that could potentially put others at risk of illness were identified in your screening form.

If I did not clear screening, what are my next steps?

Please consult with a healthcare provider to assess if you are at risk of COVID-19. Once cleared by a healthcare provider, you may fill out the screening form again by clicking here. If you need help finding a Memorial Hermann healthcare provider, click here.