Virtual Urgent Care
Available Every Day from 8 a.m. to Midnight
Memorial Hermann-GoHealth Urgent Care – Virtual Visits
Illness and injury don't follow a 9-to-5 schedule. That’s why we are here for you and your family with extended virtual urgent care hours from 8 a.m. to midnight, seven days a week. Get a face-to-face video visit with a trusted Memorial Hermann provider from the comfort of your own space, on your schedule via your smartphone, tablet or computer. Whether it's a late-night fever or an early-morning cough, quality care is just a click away for patients ages 1 year and older.
When to Choose Virtual Urgent Care
Our providers can diagnose and treat a wide range of common, non-life-threatening conditions online, including:
- Common Illnesses: Colds, coughs, flu, fever, sore throat and sinus infections
- Skin Conditions: Rashes, insect bites and minor burns
- Infections: Pink eye, urinary tract infections (UTIs) and skin infections
- General Health: Allergies, headaches, nausea, vomiting and diarrhea
If you are experiencing a life-threatening medical emergency, please call 911 or go to the nearest emergency room immediately.
How a Virtual Visit Works
- Schedule Your Visit - Choose a time that works for you and provide some basic information.
- See a Provider - You will receive a text or email about 15 minutes prior to your appointment. Using the link provided, connect face-to-face with a Memorial Hermann provider through a secure video call on your smartphone, tablet or computer.
- Get Your Treatment Plan - Your provider will discuss your diagnosis and treatment plan. If a prescription is needed, we’ll send it to your preferred pharmacy. If your provider feels you need to come into a nearby center for further examination, the co-pay for your virtual urgent care visit will be deducted from your in-person consultation.
Frequently Asked Questions
Similar to WhatsApp, Skype and FaceTime, a Virtual Urgent Care visit allows you to meet with one of our urgent care providers remotely via video when you can't make it to one of our centers. Like an in-person visit, a Virtual Urgent Care visit can be made same-day or next-day. Fifteen (15) minutes before your scheduled visit time starts, you will receive an email and/or a text message with a direct link to your video session. Click the link to enter your date of birth and electronically sign any consent form.
Providers can evaluate many conditions during a Virtual Urgent Care visit, including allergies, asthma, wheezing, animal or insect bites (minor), bronchitis, respiratory infection, colds, cough, flu, headache, nausea, pink eye, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, STDs, laryngitis, sprains & strains, and urinary tract infection (UTIs).
You will need an internet-enabled device with a camera and a microphone, such as a smartphone, tablet, laptop, or desktop computer. Google Chrome is the preferred browser, but Safari and Firefox are also compatible. You can also utilize our mobile app to schedule and launch your Virtual Urgent Care visit. Download on the Apple* or Google Play* store for free.
*Apple is a trademark of Apple Inc., registered in the U.S.and other countries. Google Play is a trademark of Google LLC.
Patient responsibility, or your out-of-pocket cost, for a Virtual Urgent Care visit is based on your specific insurance coverage and plan. Please contact your insurance carrier for details about your plan details and coverage, including co-pays, before your visit to be sure of what the cost will be to you. For patients without insurance, we have same-day payment rates available.
Anyone over the age of 1 year who is physically located within Texas during their evaluation.
The after-visit summary (AVS) is available to the patient via the online Patient Portal. A link will be sent to the patient's email following the visit. Prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during the visit.
Yes. Prescriptions are handled in the same manner as an in-person visit and are delivered electronically to the patient's pharmacy. Narcotics may not be prescribed during a Virtual Urgent Care visit.