Memorial Hermann Rehabilitation Hospital-Katy recognizes the right of human beings for independence of expression, decision, and action and will protect these right of all patients, regardless of age, in order that their needs for privacy and personal dignity will be considered and preserved.
Memorial Hermann Rehabilitation Hospital-Katy is also committed to compliance with the Americans with Disabilities Act. Below are links to our accessibility commitment, to legal resources for persons with disabilities, our Patient Rights & Responsibilities, disability law and regulatory contact information.
If you have a complaint of a concern regarding patient safety or quality of care, please contact a Memorial Hermann Rehabilitation Hospital - Katy employee or manager at any time. Your concern may be submitted either verbally or in writing. We will work with you to resolve your complaint or concern within a reasonable time frame. If your complaint or concern is not resolved to your satisfaction, please call the Guest Relations hotline at (281) 579-5531.
You may also submit a complaint directly to the Texas Department of State Health Services, Health Licensing and Compliance Division. The complaint may be mailed, faxed or you may call the Complaint Hotline:
Texas Department of Health
1100 West 49th St.
Austin, Texas 78756
Complaint Hotline: (888) 973-0022
Fax: (512) 834-6653
Review and Compliance
Bridgepoint I, Suite 300
5918 West Courtyard Dr.
Austin, TX 78730-5036
Beneficiary complaint helpline: (800) 725-8315
Phone: (800) MEDICARE (633-4227)
TMF Health Quality Institute handles complaints or concerns for people with Medicare in Texas.
6951 E Southpoint Rd
Tucson, AZ 85756
Phone: (520) 325-1044
Toll-Free Voice/TTY: (888) 281-6531 or Toll-Free Voice: (866) 510-2273
The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
To view Memorial Hermann’s policies, click here.
Memorial Hermann Rehabilitation Hospital-Katy is a limited liability company, which is owned by MH Katy Rehab Hospital LLC and some physician members of the hospital’s medical staff. A list of the physician owners is available upon request.