While our physical therapy locations remain open and ready to serve, Memorial Hermann Sports Medicine & Rehabilitation and Memorial Hermann | Rockets Sports Medicine Institute locations offer telehealth visits for patients that are in need of physical therapy. You may have the option of using telehealth visits to obtain care from the comfort of your home. 

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Frequently Asked Questions

Telehealth services for physical therapy consist of a video appointment with one of our physical therapists. During this appointment, patients will receive an initial evaluation and personalized treatment designed to help relieve pain, improve mobility and increase strength.  

Below is a list of common conditions that can be treated through telehealth services, including, but not limited to:

  • Any joint pain
  • Sprains/Strains
  • Radiculopathy (lower back pain)
  • Osteoarthritis
  • Rotator Cuff tear
  • Femoracetabular Impingement
  • Shoulder Impingement
  • Carpal Tunnel Syndrome 

Patients can schedule a telehealth or in-person physical therapy appointment by calling (713) 521-0020 or 1-888-301-8477.

The patient:

  1. Calls the Memorial Hermann Sports Medicine Central Scheduling Center, at (713) 521-0020 or 1-888-301-8477 or their preferred Memorial Hermann Sports Medicine & Rehabilitation or Rockets Sports Medicine Institute location to schedule a telehealth appointment. Appointments are scheduled during normal business hours. 
  2. Receives an email with information and instructions on how to access the telehealth appointment.
  3. Prepares by using a smartphone, tablet, laptop or desktop computer with an updated internet browser.
  4. Accesses an appointment link via email or text message to start. The appointment should take place in a specifically designated space. This space should be cleared of all trip hazards. It should also be well lit and large enough to perform therapeutic exercises and stretches. 

The session can range from 30-60 minutes. The initial evaluation will be scheduled for one hour.

Yes. New, current and returning patients are able to schedule physical therapy using telehealth.

Telehealth visits are available for patients in the middle of ongoing treatment as well as new patients. For existing patients, please reach out to your physical therapist to discuss your situation and how you would like to proceed with physical therapy. For new patients, please request a telehealth evaluation upon scheduling.

Yes. New patients are able to schedule a physical therapy telehealth visit. The initial evaluation can be performed via a telehealth visit if you have a physician referral. If you do not have a physician referral, an in-person initial evaluation is required. After the initial evaluation, telehealth visits can be scheduled if that is preferred.

No, a physician referral is not required for a telehealth visit if you are a current or existing patient. However, if you are a new patient and do not have a referral, your initial evaluation must be performed in person. After the initial evaluation, telehealth visits can be scheduled as needed.

No, you do not require any special equipment. Physical therapy is based on a personalized treatment plan. Your physical therapist will determine how to best treat you while taking into consideration your specific needs. However, to do a telehealth visit, you will need a functioning smartphone, tablet, laptop or desktop computer with camera access and microphone.

Yes, many insurance companies will cover the same benefits you would have with an in-person physical therapy visit.   We will verify your telehealth benefits prior to your visit.

All Memorial Hermann Sports Medicine & Rehabilitation and Rockets Sports Medicine Institute locations throughout Houston remain open. Patients can schedule a telehealth or in-person physical therapy appointment by calling (713) 521-0020 or 1-888-301-8477.

Physical Therapy Telehealth Patient Testimonial

You now have a choice. Whether you choose physical therapy in our clinic or in your home, the goal is the same: to help you reduce pain, improve mobility, and restore your body’s functional abilities.

By connecting with a Memorial Hermann physical therapist online, through a secure video chat, you can recover from injuries or pain without leaving home. Physical therapy telehealth provides:

  • Easy access to licensed Memorial Hermann physical therapists
  • Seamless technology with a secure video connection
  • Convenience of staying home and avoiding travel time

Here’s how the experience is going, in the patient’s own words:

“I’ve had chronic lower back pain for years. With the pandemic, I’m not ready to go back to the clinic, but honestly, with telehealth, the experience at home is as just as good. You don’t need any equipment. If you have a chair in your home, you are all set.

Caitlyn [physical therapist] and I work together just like we are face-to-face with each other. We talked about the problems I’m having, and she put together a program to work on ways for me to get stronger and not hurt as much. It’s just like she did when I saw her in person in the past.

It’s easy to do, and the transition from going into the clinic to doing PT at home has gone smoothly. I’m improving, and with Caitlyn’s help I know I’ll reach my goal of having endurance to be able to stand for long periods of time and go for long walks.”

-Kim M, age 58

Virtual appointments allow Memorial Hermann physical therapists to provide exceptional care, in a format that is convenient for patients.

“Telehealth is working great. Patients see right away that with a few modifications, virtual appointments take care of everything they need. We can tailor a program using just your body, or we can include things you have around the house. It’s easy to get creative.

I am relieved to still be able to provide patients the care they need, even though some can’t come into the clinic. So much of it is about taking the time to talk to and connect with patients to figure out what’s wrong, and coming up with goals for their specific program.

For some patients, I think this will be the new norm going forward. So many people have busy work schedules or conflicts with their kids that don’t allow them to come in, physically. Telehealth lets them work this into their day.”

-Caitlyn Lang, PT, DPT, OCS, SCS, FAAOMPT
Memorial Hermann Physical Therapist

Ready for Relief?

If you’re interested in finding relief through physical or occupational therapy, the therapists at Memorial Hermann Sports Medicine & Rehabilitation are here to help. Request an initial evaluation appointment by filling out the form below or calling (713) 521-0020 or (888) 301-8477.


Thank you for contacting the Memorial Hermann Sports Medicine & Rehabilitation. We have received your inquiry, and a team member will contact you soon.

If you need more immediate assistance, please call us at (713) 521-0020.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.