For Patients

Business Services: (713) 448-5502 or 1 (800) 526-2121

Language assistance: Interpreter services are available for all languages (including American sign language - ASL). The patient or family representative should ask a nurse for assistance. Call toll-free 24 hours: 1 (800) 874-9426.

Patient Relations: Patient Relations Representative, (713) 867-4459

Patient Guide Campus Fact Sheet

For Visitors

Meditation/Chapel/Prayer Rooms

Medical Records: First floor, near South Tower, 8 a.m. to 4:30 p.m. (release of information)

Visiting Hours

General Visiting: 8 a.m. – 9 p.m.

  • After 9 p.m., all guests will need to enter through the North Tower Entrance by the Emergency Center and speak to a Security Officer for assistance.
  • For the safety of our patients, no sick visitors are allowed at any time.
  • Children under the age of 17 are not permitted in patient care areas, waiting rooms or lobbies without adult supervision.
  • In Adult Critical Care Units and the Emergency Department, visiting is allowed according to patient preference and condition. Please check with the patient's nurse or charge nurse prior to visiting. No more than two visitors may enter at one time.
  • Visitation for COVID-19 patients remains restricted.

Food at Memorial Hermann Greater Heights Hospital

A cafeteria and coffee house is available to serve the needs of patients and visitors at Memorial Hermann Greater Heights Hospital.

Cafeteria - North Tower

Monday - Friday

  • Breakfast: 7 - 10 a.m.
  • Lunch: 11 a.m. - 2 p.m.
  • Dinner: 2 - 7:30 p.m.

Saturday, Sunday and Holidays

  • Breakfast: 7 - 10 a.m.
  • Lunch: 11 a.m. - 2 p.m.
  • Dinner: 2 - 6:30 p.m.

Healing Brew Coffee House - South Tower, featuring Starbucks Coffee

Monday - Friday:

  • 7 a.m. - 3 p.m.
  • Closed on weekends and holidays

Ethics Concerns and Advance Directives

Patient advocacy: (713) 867-4459

Memorial Hermann Health System prohibits discrimination in visitation based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

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Stay Connected, Even When You're Apart

With EASE, Memorial Hermann offers a secure way to keep your family members informed on how your hospital care is progressing.

Learn More About EASE

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