Thank you for choosing Mischer Neuroscience Associates for your neurological care. Our mission is to give you the best care and outcomes, guide and support you through this difficult time, and surpass your expectations for quality service.
Our physicians are experts in their fields, specializing in a few conditions only, and they are committed to providing the best for each patient.
Our clinic is part of the Memorial Hermann Mischer Neuroscience Institute at the Texas Medical Center, in collaboration with McGovern Medical School. The Mischer Neuroscience Institute brings together clinicians, researchers and educators whose goals are to transform and advance the field of neuroscience.
We are dedicated to meeting your expectations and hope you will let us know how we are doing. Our patients’ feedback is very important to our ongoing effort to continuously exceed your expectations, and we are hopeful that you will share your opinions on your experience with us.
We know that the prospect of surgery can be overwhelming. We want to honor the trust you have placed in us by providing the high-quality medical care you expect and deserve. Our physicians and staff are here to help you, and we will work together on your behalf.
Please contact us at (713) 704-7100 if you have questions.
At Mischer Neuroscience Associates, we are dedicated to providing you with the very best quality clinical care and service. Your feedback is important to us, and it is the best way for us to learn what we are doing well or how we can improve. The two primary tools that we use to evaluate your experience with us are the Press Ganey Survey and the Clinical Outcomes Assessment, which are described below. Of course, if there is anything we can do to improve your experience along the way, please let any member of your caregiver team know right away.
After you are discharged, you will receive a patient satisfaction survey from a company called Press Ganey regarding your clinic visit, either in the mail or as an email. Like all health care providers around the country, we utilize this survey to better understand our patients’ experiences so that we can identify specific issues and areas of concern and make the necessary improvements. You will receive a similar survey from the hospital, called an HCAHPS survey, if you have surgery.
The questions on both surveys are designed to get your feedback about your care from our nurses, doctors and other health care providers, as well as information about your clinic experience and other opinions about your visit. Every survey counts and we care deeply about your experience with us. We strongly encourage you to complete the Press Ganey survey so that we can continue to improve our clinical services.
Physicians at Mischer Neuroscience Associates are committed to your health and wellbeing for a lifetime, not just immediately following surgery. In order to have the most accurate information about your recovery and health after discharge, your physician will mail you a Clinical Outcomes Assessment at three months, six months and 12 months following your procedure.
This form of feedback helps physicians to best understand your specific health information so that they may continue to provide you with the highest quality care, and make any adjustments to your follow-up care as necessary. Please know that we value your privacy and both surveys are confidential. If you have any questions about either survey, please call (713) 704-7100 and ask to speak to the office manager. We look forward to hearing from you.
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